I got mine for a gift at Christmas. A few weeks ago. It stopped working. I call Keurig and explained my issue. We went through few steps to see if we could get it to work, but had no luck. Keurig replaced my unit free of charge. I was totally shocked. No this is a company that stands behind their product.
First one lasted a few days past the 1 year warranty period. Then it simply stopped powering on. While I appreciate Keurig honoring the 1 year warranty, I am obviously hoping this one lasts longer. Here's hoping!
I love using my Keurig but when it completely stopped working after not having it for very long, I contacted the company and they were super nice and were able to replace my broken Keurig for new one. Very happy with this company.