Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(918 Reviews)
Rating breakdown 918 reviews
5 Stars
696
4 Stars
109
3 Stars
55
2 Stars
21
1 Star
37
87%of customers recommend this product.
(
626 out of
722)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Gretch the Wretch
Verified Purchase:Yes
I love this coffee maker. But after about 14 months it broke. Customer service went above and beyond to help!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Shelly00100
Verified Purchase:Yes
This was a replacement for a cheaper model. This one is much better than the one I previously had. It’s fast and sufficient. Doesn’t do anything special no latte or anything just coffee. The rep said they’d send me a variety sample box of coffee but never did.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sammy II
Verified Purchase:Yes
Was surprised to recieve a Refurbished machine as a replacement for my original New machine (which had only lasted one week). I was leary, but so far... this one has passed the first week without incident. Keeping fingers crossed... the jury is still out.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Coffee Vel
Verified Purchase:Yes
I have loved using my single serve Keurig coffee maker. When I had issues with the descaling that we couldn't fix when I called in. Keurig replaced my machine! Now I am enjoying great coffee again. Super customer service
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MorningBuz
Verified Purchase:Yes
We had trouble cleaning our K-Express Single Serve Coffee Maker so I called customer service for advise. After they helped me trouble shoot the problem the coffee maker was broken. They honored my warranty and sent me a new coffee maker PRONTO!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Steve mac
Verified Purchase:Yes
My keurig died so I reached out to keurig. They had a new one for me in 5 days!.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I had a problem and Keurig honored the warranty!
on March 17, 2023
Posted by: Sally12Florida
Verified Purchase:Yes
How often does THAT happen? After verifying it was indeed a Keurig K-Express, the great people at customer service immediately sent me a new machine which works perfectly. I only drink one cup of coffee each morning and I love this little gem!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LStevenson
Verified Purchase:Yes
I love this machine! It brews a cup of coffee so quickly and it is so easy to use. My first one stopped working within the first year I had it and thankfully Keurig replaced it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com