I purchased a K Express to replace a much older Keurig coffeemaker in my office. Unfortunately, the K-Express would not work. I contacted Keurig and they helped me try and remedy the issue but ended up having to replace it. The process was fairly simple and the people I spoke with were very friendly. It took a while, but I have my coffee again. Several people around me are happy and safe again.
We were very happy with Keurigs response to the problem we had with our K-Express coffee maker. They answered our questions and promptly, and without any difficulty, replaced our defective coffee maker. Thank you so much for your help.
I've been using Keurig coffee makers for a few years now and feel that they are hands down the BEST there is! Keep making these great products and I'll happily continue to buy them.