Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(937 Reviews)
Rating breakdown 937 reviews
5 Stars
711
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
38
87%of customers recommend this product.
(
641 out of
740)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
4
Updated Review
on February 8, 2022
Posted by: barbara92
This is an update from my mixed review of a couple of months ago. The Express model is still working very well, no problems at all. I finally found a brand of coffee pod that is just what I was looking for when I use it on the "strong" mode. I still cringe at the cost of the pods but for now the Keurig is what works for us and I do recommend this model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: TBark
Verified Purchase:Yes
I had my K=Express Single Serve Coffee Maker for 3 months and had a problem with the 3 month clean cycle. After speaking with a knowledgeable service rep on the issue he decided to replace my K-Express with a new one. I would have had the new one in about 7 days but due to shipping issue it took about 2 weeks the receive the new one, no fault of Keurig. I am happily back to my good coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Vineyard Church
Verified Purchase:Yes
Put the k cup in, push the preferred amount of water button, bada bing bada boom... hot coffee! The only thing I would change is putting a hinge on the water tank cover. The slim design freed up a good amount of space on the coffee bar, so for that we are thankful.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 8, 2022
We appreciate your positive review and feedback! Thanks for brewing the love!
Written by a customer while visiting keurig.com
Posted by: ZoeeT
Verified Purchase:Yes
Glad to have the single serv with the water reservoir instead of cup by cup fill. And nice price!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Convenient
on October 23, 2022
Posted by: BandDno1girl
I purchased this out of convenience. To my surprise after nearly 7 months of using it, the descale light would not go out. I'm not too happy about this. I tried the descaling method four times to no avail. I am in the process now of obtaining a replacement. What's upsetting is that I avoided purchasing a Keurig for the longest because of the defects I have heard about. I was happy with my coffee maker for over ten years and I gave it up for convenience. You know what they say... the grass isn't greener on the other side. Just looks good.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 24, 2022
We appreciate your review and apologize your K-Express coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: HannahM
Verified Purchase:Yes
The issue with my Keurig was unexpected, especially during a busy week where coffee is a must. Keurig handled getting the arrant sent out and we were back up and running within a few days. Thankful for such smooth and prompt service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: NY Coffee lover
Verified Purchase:Yes
Keurig replaced my year old model. They were a pleasure to deal with and the new machine is great.It brews so quickly and the coffee is consistently delicious .
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Christmas child
Verified Purchase:Yes
Had problems with my new coffee pot! It was resolved quickly and efficiently! Thank you!
I would recommend this to a friend!
Written by a customer while visiting keurig.com