Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(947 Reviews)
Rating breakdown 947 reviews
5 Stars
720
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
39
87%of customers recommend this product.
(
647 out of
747)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Happy in Cleveland
Verified Purchase:Yes
The process for replacing my Keurig coffee maker under warranty could not have been smoother. Communication with Keurig was efficient and timely. Receipt of the replacement coffee maker was very easy and quick. Keurig definitely stood behind its product with a staightforward, efficient and timely replacement program.
Written by a customer while visiting keurig.com
Posted by: Tom Bowz
Verified Purchase:Yes
I really like the Keurig K-Express. Very convenient, simple, compact and doesn't seem cheap. But it's not as durable. I've had to get a couple of replacements. It just stops working. With some research, I've discovered that it is probably the internal thermostat. It has a breaker that trips when the temperature limit is hit. I've found that it doesn't like being run a lot with no pod installed (for just hot water, don't so it) to provide some back pressure. Once I hit the brew button by accident without having the tank installed. If they added a button outside to reset the breaker, it would save a ton of replacements for them. Keurig has been awesome in honoring the 1 Year Warranty. I don't like accepting a new one, as is rather have them walk me through taking it apart to reset it. Would save them money, yes time getting a new one, etc. I use it 3-4 times per day and believe this one will be ok. I like this little one and don't want a different model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Leininger
Verified Purchase:Yes
Great warranty service my issue was completely solved
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
We tried to troubleshoot and it didn't work. The only issue was the fact that I didn't have a receipt from November 2024, but I had registered it so they accepted that. I got the replacement pretty promptly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I really like my single serve Keurig!! It’s about perfect. Coffee is hot and quick. Upkeep and maintenance is really easy. Great product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Friend of Keurig
Verified Purchase:Yes
Love it. Very efficient. Love the new color Stone.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: George Me
Verified Purchase:Yes
Excellent product, pleased with this coffee maker, makes very good coffee
Written by a customer while visiting keurig.com
Posted by: Bill St Michael Mn
Verified Purchase:Yes
After using our K-express for just two months, it suddenly quit working. I contacted Keurig for warranty coverage. Within minutes my replacement was on its way to me. Completely hassle free!
I would recommend this to a friend!
Written by a customer while visiting keurig.com