Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(937 Reviews)
Rating breakdown 937 reviews
5 Stars
711
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
38
87%of customers recommend this product.
(
641 out of
740)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: RJBR
Verified Purchase:Yes
We've been using Keurig products (coffee subscription too) for many years. It's never let us down.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Katerina
Verified Purchase:Yes
So far working well. The easiest way to have a cup of coffee in the mornings or anytime of the day without making a full pot!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Airnestog
Verified Purchase:Yes
Had issues after 1 year of my descaling light not turning off. Called for help in descaling, feel they try to help me solve this problem. They were more o in selling me a new unit, which I did buy. But after trying to descale again it started working. So now I have 2 coffee makers..
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ann Dee
Verified Purchase:Yes
My Keurig stopped working, I called to troubleshoot which didn’t help and my replacement was on the way the next day. Had to have the receipt of purchase of course, but getting the replacement was fast and easy, as it should be.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Happy in Cleveland
Verified Purchase:Yes
The process for replacing my Keurig coffee maker under warranty could not have been smoother. Communication with Keurig was efficient and timely. Receipt of the replacement coffee maker was very easy and quick. Keurig definitely stood behind its product with a staightforward, efficient and timely replacement program.
Written by a customer while visiting keurig.com
Posted by: Tom Bowz
Verified Purchase:Yes
I really like the Keurig K-Express. Very convenient, simple, compact and doesn't seem cheap. But it's not as durable. I've had to get a couple of replacements. It just stops working. With some research, I've discovered that it is probably the internal thermostat. It has a breaker that trips when the temperature limit is hit. I've found that it doesn't like being run a lot with no pod installed (for just hot water, don't so it) to provide some back pressure. Once I hit the brew button by accident without having the tank installed. If they added a button outside to reset the breaker, it would save a ton of replacements for them. Keurig has been awesome in honoring the 1 Year Warranty. I don't like accepting a new one, as is rather have them walk me through taking it apart to reset it. Would save them money, yes time getting a new one, etc. I use it 3-4 times per day and believe this one will be ok. I like this little one and don't want a different model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Leininger
Verified Purchase:Yes
Great warranty service my issue was completely solved
I would recommend this to a friend!
Written by a customer while visiting keurig.com