Customer reviews from shopyalehome.com
Yale - Assure Lock - Smart Lock Wi-Fi Lever with Keypad | Key Access - Satin Nickel
Average customer rating
3.6
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
18
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
9
42%of customers recommend this product.
(
5 out of
12)
Customer Reviews for Yale - Assure Lock - Smart Lock Wi-Fi Lever with Keypad | Key Access - Satin Nickel
Posted by: Jeff M
from Pennsylvania
Gender:Male
Verified Purchase:Yes
The material online calls this a WiFi lock but the reality is, you need a WiFi bridge for this to actually work. Otherwise the only time you can connect with your phone is if it is within Bluetooth range. I bought a WiFi bridge and now you can connect with the app form anywhere. The Bridge came with a plug for the UK...how stupid is this shipping to the U.S.? Bought an adapter to make it work. The interior lock lever is supposed to slip over a button that pushes in to hold it in place. I experienced a lot of friction when I tried to slip it on. The exterior one slipped right on, no problem. I used a file to lessen the slope it had to slide over. Hopefully, I never have to take the handle off since it went on rather difficult. Also, the documentation for connecting to the app and WiFi bridge is sketchy at best. Luckily, the app itself is fairly intuitive. I am using this in an outdoor setting, so durability is yet to be determined. I read another review regarding the keypad needing to be angled upward so you can actually see the numbers on the keypad. This would be a major improvement as it is very difficult to see the keypad lettering. Overall, I think the lock and technology is a good idea but needs some perfecting, especially slipping on the door handle. Also, they need to include the WiFi bridge or don't call this a WiFi lock.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Absolute Nightmare - Consistent Issues with Keypad
on April 23, 2023
Posted by: Unsatisfied Motel Owner
from Upstate New York
I purchased 8 of these locks for a small boutique motel my family runs. The locks arrived several months later than expected due to supply chain issues.
Upon arrival 2 out of the 8 locks did not work, producing issues when trying to set up a master code. To Yale's credit, they promptly replaced both locks.
For one of the replacements, they sent the wrong lock - I am still struggling to get this resolved.
Additionally a 3rd lock has no stopped working, the lock can be used via the app but the keypad surfaces repeated errors. This is extremely problematic when trying to operate a motel as the scheduled guest was unable to get into their room.
I love the design of these locks. The App and setup (when it's worked) has been great.
The quality of the locks has been horrendous and we've spent far more time trouble shooting issues than the amount of time we've saved by having "smart" locks at our business.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Posted by: Robert Sonders
from Scottsdale AZ
Gender:Male
Verified Purchase:Yes
Smooth and seamless. Especially with the technology hooks! All hooks to August and registration worked perfectly.
I would recommend this to a friend!
Written by a customer while visiting shopyalehome.com
Posted by: Troy
from Upper Marlboro, MD
Gender:Male
Verified Purchase:Yes
Nice Smart Lock. Fairly easy to install when you have all the pieces.
I would recommend this to a friend!
Written by a customer while visiting shopyalehome.com
Posted by: Sunshine
Verified Purchase:Yes
Easy to install and great customer service. Only thing that worries me on this product is how you open for the battery change. The little plastic compartment might not last. The other model has screws to open/close might be better choice. Other than that, this is great lock for the price!
I would recommend this to a friend!
Written by a customer while visiting shopyalehome.com
Customer Rating
5
Great Smart Door Lock Without a Deadbolt
on May 7, 2021
Posted by: Anonymous
I needed a smart door lock for the side entry door to my garage. I have several of these for my home and needed one that didn't require a deadbolt too. This option was a perfect fit for my situation. The installation was very easy and quick to complete. This lock is loaded with features that are great for convenience. One of my favorite features is the ability to give someone temporary access, such as allowing a neighbor inside to check on my home while away. I still carry keys with me just in case there's any issues, because you can never fully trust technology.
Written by a customer while visiting shopyalehome.com
Customer Rating
5
Another device for Alexa to control
on March 8, 2021
Posted by: Anonymous
This lock is great. It wasn't hard to install. Setting up the wifi wasn't hard. I connected the lock to my Alexa so now I can lock/unlock with voice commands. I also set up codes for the keypad which works well. I read some of the negative reviews about having issues with WiFi etc. But I haven't experienced any of those issues. I would recommend this lock to anyone looking for a smart lock.
Written by a customer while visiting shopyalehome.com
Customer Rating
5
Works well and pretty easy to install
on November 18, 2020
Posted by: Anonymous
The main thing to note with this is that it will not work on doors which have two holes for a latch and deadbolt. As far as function goes, it has worked beautifully. I wish there were more choices for the lever design. Technically, there are but they are not easy to get. However, if you find a dealer you can special order handles/levers that you like - additional cost of course. For example, I need the Valdosta lever design to match my other levers in the house. It has been very reliable so far and I like the fact that I can use an external battery in case the internal one fails. I don't trust the other smart locks/levers that don't have this or a key function. Failures of mechanical devices is a normal part of life and to not have a backup option is crazy IMO. This lever checks all those boxes. Now if it only worked on doors with 2 holes I would buy another one.
Written by a customer while visiting shopyalehome.com