Customer reviews from shopyalehome.com
Yale - Assure Lock - Electronic Lever Lock with Touchscreen Keypad | Key Access - Black Suede
Average customer rating
3.6
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
4
3 Stars
3
2 Stars
0
1 Star
7
38%of customers recommend this product.
(
3 out of
8)
Customer Reviews for Yale - Assure Lock - Electronic Lever Lock with Touchscreen Keypad | Key Access - Black Suede
Posted by: EdgarV
Verified Purchase:Yes
I bought the lock online. It showed up. Installation was multi-steps but easy since it was a perfect replacement for the existing holes in the door. I had a fundamental question about the operation that has gone unanswered. I'll try again. Maybe someone will respond.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Warning
on March 18, 2024
Posted by: Trodg67
from Downingtown
Gender:Male
Purchased lock 2 years when the lock stopped working was informed by support that it was the motor and were offered a 20% discount to replace. The batteries lasted longer than the lock . We will be replacing with a kwik set or Schlage. I would of given 0 stars if available.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Bricked after 3 years
on June 10, 2024
Posted by: Eric
from Ohio
This product bricked itself 3 years post-install. All the electronics failed. The warranty lasted 2-years, so I was forced to purchase a replacement.
Very poor customer service
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Only basic and many upgrades required. Beware
on February 13, 2025
Posted by: Victor
Gender:Male
Verified Purchase:Yes
Everything not included Does not have full functionally as advertised without upgrades. Beware
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Doesnt last long.
on August 25, 2025
Posted by: Lia
from Denver
Gender:Female
All the reviews about it failing and getting jammed are true. Listen to those reviews. I didnt and Im right where they said I would be. For what it costs it's terrible it stops working so soon. It's not work it. Going to never buy a Yale lock again.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Ratings-Only Reviews
Based on the average of (7) ratings-only reviews
Overall Customer Rating
4.7