Customer reviews from shopyalehome.com
Yale - Assure Lock - Electronic Lever Lock with Touchscreen Keypad | Key Access - Black Suede
Average customer rating
3.6
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
4
3 Stars
3
2 Stars
0
1 Star
7
38%of customers recommend this product.
(
3 out of
8)
Customer Reviews for Yale - Assure Lock - Electronic Lever Lock with Touchscreen Keypad | Key Access - Black Suede
Customer Rating
1
Failed at 2.5 years. App shows jammed, motor fail
on September 19, 2025
Posted by: bob27
Product failed at 2.5 years. App says door jammed. Swapped out batteries, recalibrated the lock, uninstalled the lock, examined all parts nothing jammed, lubricated the moving parts, put the lock back together, problem persisted. Smart functions are all normal, tries to auto lock when the door closed, one touch lock attempts to lock, app also responsive, but any lock command returns door jammed error. Pretty sure the hardware, particularly the motor that locks/ unlocks, failed.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Doesnt last long.
on August 25, 2025
Posted by: Lia
from Denver
Gender:Female
All the reviews about it failing and getting jammed are true. Listen to those reviews. I didnt and Im right where they said I would be. For what it costs it's terrible it stops working so soon. It's not work it. Going to never buy a Yale lock again.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Only basic and many upgrades required. Beware
on February 13, 2025
Posted by: Victor
Gender:Male
Verified Purchase:Yes
Everything not included Does not have full functionally as advertised without upgrades. Beware
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
reports jammed, reality is the motor has failed
on December 8, 2024
Posted by: carston
from Princeton, NJ
Gender:Male
C'mon, this shouldn't be that hard. I've recalibrated, reset, put in fresh batteries, updated my app, etc. Nothing has helped, still reports "jammed". Mind you, the mechanicals on the lock - handles, keys, bolt movement, etc. all work perfectly find as does the bluetooth connectivity. However, the lock constantly reports "jammed". After two hours of troubleshooting using Yale's online resources and what I can find on the web it appears the motor has suddenly failed. Should be an easy replacement, right? No, I'm shopping for a new lock -- which will definitely NOT be from Yale.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Bricked after 3 years
on June 10, 2024
Posted by: Eric
from Ohio
This product bricked itself 3 years post-install. All the electronics failed. The warranty lasted 2-years, so I was forced to purchase a replacement.
Very poor customer service
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Warning
on March 18, 2024
Posted by: Trodg67
from Downingtown
Gender:Male
Purchased lock 2 years when the lock stopped working was informed by support that it was the motor and were offered a 20% discount to replace. The batteries lasted longer than the lock . We will be replacing with a kwik set or Schlage. I would of given 0 stars if available.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
4
Good lock-protective film doubled install time
on February 18, 2024
Posted by: Wayne T
from Colorado
Gender:Male
Verified Purchase:Yes
Good lock, but protective film would not cleanly remove from front side of lock and pieces were still stuck there after install and were unsightly. I figured that I needed to reverse my steps and take apart the lock so I could remove the film fragments. I got the pieces off the front face plate that were caught between it and the door, but this nearly doubled my install time. My only other complaint is that the door levers feel a bit loose and I wish they had a tighter fit.
I would recommend this to a friend!
Written by a customer while visiting shopyalehome.com
Posted by: EdgarV
Verified Purchase:Yes
I bought the lock online. It showed up. Installation was multi-steps but easy since it was a perfect replacement for the existing holes in the door. I had a fundamental question about the operation that has gone unanswered. I'll try again. Maybe someone will respond.
Written by a customer while visiting shopyalehome.com