Customer reviews from shopyalehome.com
Yale - Smart Safe with Wi-Fi - Keypad Access - Black
Average customer rating
3.9
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
6
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
1
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for Yale - Smart Safe with Wi-Fi - Keypad Access - Black
Posted by: Gregory
from San Francisco, CA
Gender:Male
Verified Purchase:Yes
I purchased this based on Yale's reputation and I don't think I've ever purchased a product that had so many flaws discovered just during setup. First, there was no disclosure about the Wifi bridge in the product description. Placement of trhe bridge means your choice of safe location is dictated by 1) a close by power outlet and 2) few obstructions between the safe and the bridge. The setup even says that best to have the safe keypad point at the bridge. Just what everyone wants: a safe that needs to be placed out in the open facing an outlet.
To date (and its being returned) its Wifi connectivity has never worked (app can't find the safe as soon as I walk 20 feet away), the LED lights flash incessantly after I open it (counter to what the manual says), the safe does not close as the manual says (only the checkbox will lock the safe), the keypad only beeps on the first button press (counter to the manual and makes you question whether you hit the number accurately), and the battery cover (and sometimes the batteries) falls off if you close the door too hard, which is frustrating because you will wonder why your safe won't lock. With around half a dozen issues uncovered in the first 4 hours of use, there's bound to be a half dozen more yet to be discovered. In terms of products you don't want to have any issues with, your home safe is probably pretty close to the top.
To date (and its being returned) its Wifi connectivity has never worked (app can't find the safe as soon as I walk 20 feet away), the LED lights flash incessantly after I open it (counter to what the manual says), the safe does not close as the manual says (only the checkbox will lock the safe), the keypad only beeps on the first button press (counter to the manual and makes you question whether you hit the number accurately), and the battery cover (and sometimes the batteries) falls off if you close the door too hard, which is frustrating because you will wonder why your safe won't lock. With around half a dozen issues uncovered in the first 4 hours of use, there's bound to be a half dozen more yet to be discovered. In terms of products you don't want to have any issues with, your home safe is probably pretty close to the top.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Ratings-Only Reviews
Based on the average of (5) ratings-only reviews
Overall Customer Rating
4.6