Customer reviews from blackanddecker.com
Black+Decker - MAX 20V 12-Inch Cordless String Grass and Brush Trimmer/Edger (1 x 20V Battery and 1 x Charger) - Orange, Black
Average customer rating
2.7
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
7
4 Stars
4
3 Stars
2
2 Stars
3
1 Star
11
52%of customers recommend this product.
(
11 out of
21)
Customer Reviews for Black+Decker - MAX 20V 12-Inch Cordless String Grass and Brush Trimmer/Edger (1 x 20V Battery and 1 x Charger) - Orange, Black
Customer Rating
2
less than i was told
on May 30, 2020
Posted by: grover
from ma
Gender:Male
hi I purchased a week ago , used 2 times so far ,it does the job but battery life isn't as long as I was told by salesman.it is lightweight,unsure if plastic holds up yet
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
very disappointed..
on July 19, 2023
Posted by: Trimmerless
from Millbury, MA
This is the second Black + Decker 20v Max String Trimmer that i have bought. Both lasted less than a season. Now i have 4 batteries that i can't use. i am 73 years old and i liked them because they are light and user friendly. i am very disappointed.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Dani, DEWALT®, July 19, 2023
Hello Laureen, I appreciate your feedback on the LSTE523 20V MAX* String Trimmer / Edger, 12-Inch, and I'm sorry to hear that it lasted one season. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Dani.
Thank you, Dani.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Bad restringing
on July 29, 2023
Posted by: Co137
This thing was amazing until I tried to restring it. It will not auto feed the line. I’ve never been so frustrated. I loved being able to flip from edger to trimmer and loved using it for 3 months. The wheel also helped with edging. And I loved the button to feed rather than bump. But now that I can’t feed string to it. It just feels like I want to throw it out out of frustration
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Social Media, August 1, 2023
Hello.
I appreciate your feedback on the Trimmer and I'm sorry to hear the auto feed is not working.
This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Maria BLACK+DECKER
I appreciate your feedback on the Trimmer and I'm sorry to hear the auto feed is not working.
This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Maria BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Do not buy.
on February 27, 2024
Posted by: Mohill53
Do not buy, I have bought 2 and both times with very little use , the trigger wouldn’t start after pressing the starter button . . I Like the power and last of batteries
Response from blackanddecker.comBy Mike, February 28, 2024
Hello Mohill53. I appreciate your feedback on the 20V MAX* String Trimmer / Edger, 12-Inch LSTE523 and I'm sorry to hear that you have bought 2 and both times with very little use , the trigger wouldn’t start after pressing the starter button. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Worthless
on May 26, 2024
Posted by: FrustratedAsHell
from Bakersfield CA
Less than a month of use and it no longer works..full charge but will not turn on!! Just frustrating..
Do Not Buy this product complete waste of money and time!!
Do Not Buy this product complete waste of money and time!!
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Customer Service, June 29, 2024
Hello and thank you for your review. We appreciate your feedback and would like to assist you in finding a solution. We have sent you an email to the address provided in your review. Please check your spam folder as it may have landed there. Customer support can also be reached at any time by emailing WECARE@sbdinc.com.
Thanks
Black+Decker ®
Social Media Team
Thanks
Black+Decker ®
Social Media Team
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Does not feed the string
on August 20, 2024
Posted by: stay
This is the second one I have had. The first one overheated and I had to stop using it until it cooled down . I really liked the ease of use from weed trimming to edging, so I got another one through my Credit Union rewards. Now this one won't feed the string. It worked with the original string spool and hasn't worked since. Once I put the cover on the string mechanism, it stops feeding the string. If I loosen the cover I can get the string to click and pull out, but once I put the orange cover back on it stops feeding again. So disappointed.
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, August 21, 2024
Hello, I appreciate your feedback on the LSTE523 and I am sorry to hear the you are experiencing issues with string feeding. Your satisfaction is our top priority. We will be reaching out to you via the email provided.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Broken trigger switch
on October 20, 2024
Posted by: MM1956
Like others have reported, after 1.5 summers of extremely light use, the trigger switch does not start the blower. My previous B&D trimmer lasted 8 years.
Response from blackanddecker.comBy Andy, CRAFTSMAN, October 22, 2024
Hello MM1956 I appreciate your feedback on the 20V MAX* String Trimmer | Edger, 12-Inch, 2.5 Ah LSTE523 and I'm sorry to hear The trigger switch does not start the blower.
This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Andy Social Media Team.
This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Andy Social Media Team.
Written by a customer while visiting blackanddecker.com
Posted by: Deborah O
from PA
Verified Purchase:Yes
I like this trimmer because you don't have to keep messing with the trimmer line.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com