Customer reviews from blackanddecker.com
Black+Decker - MAX 20V 12-Inch Cordless String Grass and Brush Trimmer/Edger (1 x 20V Battery and 1 x Charger) - Orange, Black
Average customer rating
2.7
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
7
4 Stars
4
3 Stars
2
2 Stars
3
1 Star
11
52%of customers recommend this product.
(
11 out of
21)
Customer Reviews for Black+Decker - MAX 20V 12-Inch Cordless String Grass and Brush Trimmer/Edger (1 x 20V Battery and 1 x Charger) - Orange, Black
Customer Rating
1
Died after the first year
on April 27, 2022
Posted by: RoscoePeekoe
from Texas
I have had this trimmer a little over a year and it just died. Even bought a new battery thinking the battery was the issue. Nope - pull the trigger and nothing. Will not be replacing it with another Black and Decker product.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Deeris, BLACK+DECKER® Support, September 15, 2022
We’re sorry to hear about the issue you are having with your LSTE523 . Please contact us at wecare@sbdinc.com and reference ticket #5465845
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Non working feeder.
on June 23, 2023
Posted by: twice
from New Jersey
The feed mechanism on my cordless trimmer does not work. When I try to feed more line nothing happens, I have to remove the cover on the spool and manually feed more line, then replace the cover. This happens every time more line needs to be released.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Michelle, BLACK+DECKER ® , June 23, 2023
Hello twice. I appreciate your feedback on the LSTE523 Trimmer and I'm sorry to hear about the issue you are experiencing with the string feeder. We will be reaching out to you with the email provided to assist you further. Please be sure to check your spam folder if you do not see our email in your InBox.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Do not last , think twice
on August 6, 2023
Posted by: real lawn
from Mississippi
Unit # 3 just failed , these are not lasting very long 🥲 they last less than a full season of residential use … My Grandfather was a brand advocate ALWAYS beloved in B&D said their products last a lifetime , he would be very disappointed . We should not have to replace yearly , The motors seized up and smoke paired out of it …
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Social Media , August 8, 2023
Hello.
I appreciate your feedback on the Trimmer and I'm sorry to hear about the issue. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further.
Thank you, Maria BLACK+DECKER
I appreciate your feedback on the Trimmer and I'm sorry to hear about the issue. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further.
Thank you, Maria BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Model LSTE StringTtrimmer
on August 31, 2023
Posted by: Rick1957
I purchased the Black and Decker (model - LSTE523) string trimmer earlier this year and have used it very little. The trimmer itself works well, but the automatic line easy feed mechanism no longer works. MY overall rating would be much higher, if the automatic line easy feed option worked correctly.
Response from blackanddecker.comBy Mike, Mike, August 31, 2023
Hello Rick1957. I appreciate your feedback on the 20V MAX* String Trimmer / Edger, 12-Inch LSTE523 and I'm sorry to hear that the automatic line easy feed mechanism no longer works. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
My Review for 20V MAX* Lithium EASYFEED™ String Tr
on May 11, 2021
Posted by: Tazman23
from Michigan
Gender:Male
I own both the Black & Decker String Trimmer/Edger and the Worx String Trimmer/Edger.
After comparing both units I have found the B & D trimmer to be a better unit that the Worx unit. The B & D trimmer has a stronger battery to give you longer run time. Holds a heavier gauge trimmer line than the Worx trimmer. The B&D trimmer also has a much higher torque motor than the Worx unit. The B & D unit has made strides in quality, durability and design. Personally I favor by far the B & D trimmer/edger over the Worx trimmer /edger. Compare for yourself, you'll see, feel and experience the difference in design and quality.
After comparing both units I have found the B & D trimmer to be a better unit that the Worx unit. The B & D trimmer has a stronger battery to give you longer run time. Holds a heavier gauge trimmer line than the Worx trimmer. The B&D trimmer also has a much higher torque motor than the Worx unit. The B & D unit has made strides in quality, durability and design. Personally I favor by far the B & D trimmer/edger over the Worx trimmer /edger. Compare for yourself, you'll see, feel and experience the difference in design and quality.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Very frustrating
on August 26, 2018
Posted by: RSin
from Westfield, IN
Bought several months ago and trimmer worked fine. About a month ago the trimmer started auto-feeding too much line. Trimmer automatically shuts down when there is too much line. I can manually cut the excess line and trimmer will operate for 10seconds until it auto feeds too much line and shuts down again. I have not been able to trim in the last month. I regret buying this product.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Posted by: John Paul
from Waxhaw, NC
Gender:Male
Verified Purchase:Yes
Easy to use, though a bit awkward re: the location of the button needed to enable one to activate the trimmer. I have an older Black and Decker that uses an 18 volt battery. My recent purchase (20 volt battery) seems to have less power. I am interested in gauging the performance over time, and assess how well the batteries retain power. Battery life and how long the battery retains its charge are important consideratins for me and its use on our .7 acre lawn
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
4
EASYFEED™ String Trimmer/Edger
on June 30, 2018
Posted by: caroline
from Louisiana
Gender:Female
light weight i can use this with ease, even with my bad back
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com