Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Customer Rating
1
Worst purchase ever
on June 25, 2023
Posted by: Katie L
This is a terrible case. Do not buy. I dropped my phone and it shattered immediately. No protection what so ever. And not to mention from use and ware and tear the clear lining on the inside in case falls out and makes it impossible for you to get your phone back into the case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
Hi there Katie. We're sorry to hear that your iPhone 13 Pro Max was damaged while incased in one of our Symmetry Series cases. While we create our products to be durable and protective, here are variables that can influence the outcome of any drop or fall that we're unable to prevent. Though we are unable to provide a warranty to your device, as we are not the manufacturer, we would be happy to get a replacement case sent your way. Just give us a call at 1-855-688-7269 and one of our friendly Otters will help you out.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
This is a Pretty Solid Case, But…
on October 4, 2023
Posted by: MP717
The volume & charger areas stretch out pretty quickly, affecting my charging as well as my volume. It’s protected my phone very well though whether it falls or any other instance.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We apologize that you have experienced some stretching in those areas of the case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rebecca
Verified Purchase:Yes
My phone dropped from about 3 feet and instantly shattered the entire back. The case is great for aesthetics, but definitely doesn’t “protect” the phone AT ALL.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 26, 2024
Hello Rebecca! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Yellow Corners - NOT WORTH IT
on March 16, 2022
Posted by: Nvohra
Bought this a few months ago. The first month it was fine but after the second it started yellowing. I was able to clean it but it keeps coming back and now it is not as easy to clean. I have had clear cases before and none have gotten this yellow. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 17, 2022
Although protection is always our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping and we're sorry that things have gone aesthetically sideways with your current case.
Fortunately, it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement, which we're confident will be far better able to fend off such cosmetic complications down the road. Just drop us a line using the link below or at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Fortunately, it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement, which we're confident will be far better able to fend off such cosmetic complications down the road. Just drop us a line using the link below or at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Best case I ever used by far
on December 10, 2021
Posted by: NicoleP
from Houston tx
Gender:Female
[This review was collected as part of a promotion.] First off let me start by telling you I am so honored and excited to have received this OtterBox symmetry clear smooth great fitting case for my new iPhone 13 promax it fits my phone like a glove it is so smooth and sleek it wraps around the phone excellent it shows of the color and detail of my new phone it doesn’t hide anything and it also offers great protection anyone who knows OtterBox knows that they can put faith in them have used him for many years and had no complaints or problems and if you do have a problem with the case OtterBox offers no hassle so super easy replacement warranty option you just go to the website and fill out a couple of things this case cost no issues with function ability the camera still works perfect it doesn’t cause any Clair and all the buttons work excellent this is the case ticket if you don’t like pokey big oversize cases I still carry this phone in my pocket I still carry it in a small purse and I even carried inside the waistband of my pants so every found these days need a case especially how expensive these phones are and how delicate an easy day break who wants a cracked screen nobody so if you want to feel safe get this OtterBox case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Chloe15
Verified Purchase:Yes
Great case. I had it with my 11 and decided to get it again for my 13 pro max. Protects my phone great and have never had any issues with it. Plus it looks so pretty with the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case!
on December 2, 2021
Posted by: Nev1
from Saint Louis
Gender:Male
[This review was collected as part of a promotion.] I have the Sierra blue iPhone ans his clear case makes it look wonderful. fits well, has a good texture and grip. The buttons are easy to press with the case on and you have easy access to the mute toggle switch. The edges are raised enough to protect the screen and there is good protection for the camera lenses on the back. No issues with MagSafe capabilities either.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com