Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Posted by: Nina Toni
Verified Purchase:Yes
Let me start by saying this case is very pretty, but not really functional. It is a thin case and the back is strangely slippery. It doesn’t stay put on surfaces that move even slightly. The cameras also stick out further than the case itself making it unable to lay completely flat. I ended up having to buy another case, which is an Otterbox defender, which I love! I wouldn’t waste your $ on this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , November 2, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your troubles. We're sad to hear that you stopped using your case, but we're happy to hear that you found something you liked with that Defender Series case! If you run into any issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your troubles. We're sad to hear that you stopped using your case, but we're happy to hear that you found something you liked with that Defender Series case! If you run into any issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case
on April 5, 2022
Posted by: DocMiller
from Middletown De
Gender:Female
[This review was collected as part of a promotion.] Very nice durable phone cover. I’ve dropped my phone numerous times and not a scratch on it. Cleans up very well and live that it’s clear so it shows the color of my IPhone. I love the sleek feel of the case in my hand. Not bulky at all and allows the phone to fit right into my pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Otterbox Certified Quality! but the yellowing :/
on February 21, 2023
Posted by: Sabrina Saleh
Verified Purchase:Yes
I really like this phone case! I think it’s very protective of the sides of my phone and the buttons are clicky and don’t require a lot of pressure to function. The lines on the side of the case also allow for a good grip, I don’t find myself dropping this phone a lot despite it’s heavy weight. When Inhave dropped it, the case absorbed 100% of the impact and my device was okay. The back of the phone case maintains it’s clear colour, but the sides do unfortunately yellow pretty badly. That is my only complaint.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Poor quality
on July 29, 2023
Posted by: jlit
Case turned yellow after only a few months and the case itself started to warp/stretch where the volume buttons are, leading to one of my volume buttons no longer pressing down after a mild drop. Pretty disappointed as I’ve always liked otterbox products.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 31, 2023
Hello! We apologize you experienced a discoloration and warping issue with your case. Heat and sunshine exposure may accelerate both of these issues, and this particular summer has provided plenty of both. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Emily1234
Verified Purchase:Yes
I just Bought this class a month ago when I got my IPhone 13 Pro Max. I love Everything about it except the back camera area. It freaks me out that it won’t protect it. Lol. However it’s a very good case and it’s protected it so far!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Fits like a glove and looks great!
on December 5, 2021
Posted by: Dadof2
from Chicago
Gender:Male
[This review was collected as part of a promotion.] This case fits perfectly on my wife’s iPhone 12 Pro Max and on my iPhone 13 Pro Max. The best feature is that it adds little to no bulk even with it’s solid thick material. You couldn’t go wrong with Otterbox and the best part is that the company gives back with each purchase. I highly recommend the Symmetry series cases to anyone looking for a well made slim designed case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
It’s so cuteeeeee.
on December 20, 2021
Posted by: Glitz and glaaaaam
Gender:Female
[This review was collected as part of a promotion.] I love this case! I had a clean one on and it was cheaper. This one is so much better. It’s thicker and the material feels smoother and it’s given waaaaay more protection. It’s definitely givinggg. The glitter is an added bonus.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Beautiful case!
on December 27, 2021
Posted by: espen90
from Iowa
Gender:Male
[This review was collected as part of a promotion.] I gave this case to my mom for Christmas and was amazed how beautiful this case was. The symmetry series has always been a reliable phone case products for our family for years, and this one did not disappoint either. I highly recommend the symmetry series to anyone who’s looking for a new phone case for the device.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com