Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Hula Stitch
Customer Rating
5
Sturdy and durable
on January 5, 2022
Posted by: Em29
from Miami FL
Gender:Female
[This review was collected as part of a promotion.] This case does the job. I drop my phone at least twice a day and my phone still looks brand new. It’s a very durable case yet very sleek and thin unlike other outer box that are bulky. Would recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Amazing
on January 16, 2022
Posted by: Likrystina143
from Moriches NY
Gender:Female
[This review was collected as part of a promotion.] This was an amazing product. I was looking for a new phone case and this came at the most amazing time. I love how it was so light weight and fit perfectly. I have recommended this to all my friends and family members.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Good protection but yellowed
on March 1, 2022
Posted by: Grace02
The durability of the case is nice but I hate how fast it turned yellow I bought my new iPhone 13 pro max late December and by mid Jan it was already yellow around the softer plastic and just looks horrible
Response from otterbox.comBy OtterBox, Customer Service Team, March 2, 2022
While it's good to know the structural integrity of the Symmetry Series Clear Case is intact, the overall aesthetics are an important piece of the protection puzzle as well.
We're sorry to hear of the cosmetic complications your few-month-old case is suffering from, and we definitely want to help get things back on track with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul! You can set things in motion by way of the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
We're sorry to hear of the cosmetic complications your few-month-old case is suffering from, and we definitely want to help get things back on track with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul! You can set things in motion by way of the following link, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
So upset
on September 17, 2022
Posted by: Sydney
I was so excited to get this case. I love cow print and it is kind of hard to find good looking cow print, that’s what made me fall in love with this case! I got it home, went to take it out of the package and it cracked! I’m also not sure of the “MagSafe compatibility” my Apple MagSafe wallet seemed very wobbly when I tried the cracked case on my iPhone 13 Pro Max. I’m very upset, I have always trusted and preferred Otterbox to any other brand.
Response from otterbox.comBy OtterBox, Customer Service Team, September 21, 2022
We're sorry to hear the case you received wasn't all it was cracked up to be! It certainly sounds like it may have had a bit of a rough moo-ve getting to you.
Although this case may have come damaged, we'd love to get you a new beautifully bovine case for your device. When you get the chance, please give us a quick ring at 1-855-688-7269 and we can get you back on happy trails in no time.
Yeehaw!
The OtterBox Customer Service Team
Although this case may have come damaged, we'd love to get you a new beautifully bovine case for your device. When you get the chance, please give us a quick ring at 1-855-688-7269 and we can get you back on happy trails in no time.
Yeehaw!
The OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Amazing protection
on November 2, 2022
Posted by: Rachel
I accidentally left my phone on the hood of my car and drove away. When I finally realized what I did, I turned around to find my phone. It was face down in the middle of the road. I quickly grabbed it and both my phone and the case were unscathed. So glad o had this case on my phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jjvv
Verified Purchase:Yes
Take care of your things , get this case. Helps keep it clean and well protected
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chastity
Verified Purchase:Yes
I drop my phone all the time and my phone still looks brand new out the box
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marina
Verified Purchase:Yes
It does just as it advertised it would. I appreciate that it’s easy to remove and my phone feels pretty secure. There is a lip above the screen so even if it landed screen-first, it would still be protected. I’ve dropped it a few times and it’s held up nicely.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com