Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Posted by: Carol23
Verified Purchase:Yes
I was pleasantly surprised. I didn’t think I would like a clear cover. Truthfully, I purchased it because the blue one was on back order and I needed a cover immediately. I love it and I can find my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kevin0602
Verified Purchase:Yes
This is by far the best brand I’ve ever used!!! I will definitely buy otter box with my other apple products.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Fred
Verified Purchase:Yes
We bought two of these phone cases for my 2 sons. They love the clear case. We have used the symmetry series before and they are sturdy and protect the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
Wife picked this out for her new I phone 12. The phone was very smooth and slippery but she didn't want to completely conceal it so this case was just perfect. It has just the right feel.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gamine
Verified Purchase:Yes
I have always loved your products and sell them frequently at my store. They are durable and long lasting.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mcs11
Verified Purchase:Yes
I bought this case for my new iPhone 12, and I have owned another symmetry case for my iPhone 8. To be honest, my iPhone 12 is wearing a different case because this one is SO HARD to get on... and that I’m pressing so hard on my phone to get it on, that I can’t because I’m so afraid I’m gonna crack the screen from pressure! I can’t get it on :(. However... my sister has the same phone and case... she said it was extremely difficult to get it on, and she can’t get it off now LOL. But it looks good, and it’s protected her phone. I guess at the end of the day, that’s the whole point. But, beware! It’s hard to get on and off.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox/LifeProof, Customer Service Team, January 20, 2021
Hi Mcs11,
Although we do like to make a secure case, you certainly shouldn't have to worry about damaging your iPhone 12 while trying to install it into the Symmetry Clear Series case.
We're sorry that you’ve had such an unnerving experience, but we’re confident that a brand-new warranty replacement will provide an excellent fit for that trusted protection and performance going forward. In addition, we've found it helpful to begin the installation process by inserting the upper right corner first and then proceeding in a counterclockwise motion for the rest.
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Although we do like to make a secure case, you certainly shouldn't have to worry about damaging your iPhone 12 while trying to install it into the Symmetry Clear Series case.
We're sorry that you’ve had such an unnerving experience, but we’re confident that a brand-new warranty replacement will provide an excellent fit for that trusted protection and performance going forward. In addition, we've found it helpful to begin the installation process by inserting the upper right corner first and then proceeding in a counterclockwise motion for the rest.
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bigbuttyjuddy
Verified Purchase:Yes
It’s ight, it’s cool or whatever, I have to fill room
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cap56
Verified Purchase:Yes
I bought this for Christmas, and am very happy with its functionality and good looks!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com