Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Customer Rating
4
Love the case but sides turn brown
on March 11, 2022
Posted by: Birkbee
Love Otterbox but the sides of this clear case turned brown within 3 months. Great customer service though, just ordered a free replacement in a new colour.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointed
on March 20, 2022
Posted by: swim78
Case took weeks to ship and when it came it was scratched. Gets scratched on the back very easily and became yellow tinted quickly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 21, 2022
We're very sorry to hear that Symmetry Series case took so long to arrive. Equally discouraging is that it somehow sustained such scarring prior to use. And it sounds like it's just gone downhill from there in terms of further scratches and discoloration.
The bright spot in all of this will be our warranty, which will serve to help get you set up with a brand-new replacement, which we trust will be better able to fend off such cosmetic complications going forward. You can set things in motion using the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
The bright spot in all of this will be our warranty, which will serve to help get you set up with a brand-new replacement, which we trust will be better able to fend off such cosmetic complications going forward. You can set things in motion using the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Street Glide
Verified Purchase:Yes
My wife and I bought our 16 year old son a new iPhone 12. Knowing his history with electronic devices, I insisted he put the new phone in an Otter Box. Sure enough, within about a week, the phone took a swim in an unpleasant place and survived as a result of being in the Otter Box!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great until it turns brown
on March 10, 2022
Posted by: Craig
Otter box is a great product overall. This is the first time with there clear case. This is the result.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 11, 2022
We can certainly appreciate how this unsightly turn of events would give you cause for a bit of disappointment, and we're very sorry to see (literally) that your current Symmetry Series Clear Case is suffering from such cosmetic complications.
The good news is that it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul! Feel free to set things in motion using the link below, or give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
The good news is that it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul! Feel free to set things in motion using the link below, or give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not worth the money
on May 18, 2021
Posted by: lcforever
I bought this back in December and the case only looked good for the first month. After about a month it began to yellow despite cleaning it every few days, and had visible scratches all over. I’m not rough with my phone whatsoever and I haven’t dropped it once. It says it comes with a lifetime warranty but who wants an ugly case for that long ☹️
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi there!
We're sorry to hear about the scratches and discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches and discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not live up to the standard
on March 12, 2023
Posted by: harps11
I’ve had this case for over a year now and I dropped it only once right when i first got it and it didn’t protect my phone at all on the back. The back was completely smashed. I finally got the phone fixed and I just dropped it since getting it fixed, instantly the back was cracked again! My fault for not learning the first time :( Also the colour fades. Overall would not get this case again
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 13, 2023
We're very sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
Warped and discolored after a while
on June 29, 2023
Posted by: Jess
I purchased this case and notices that it started turning brown and warping at the edges so I used my warranty to get a replacement (thinking it was a bad batch I purchased from). 1 year later and the case is brown and warped again. The case was great for a few months. I wish it stayed that way. Faulty product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 30, 2023
Oh no! We're very sorry to hear the Symmetry Series Clear case for your iPhone 12/Pro has seen better days. We get how that could be a bit disappointing to deal with. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. Let's see what we can do for you with our amazing product warranty though. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Warm Regards,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
The rubber gets gross looking
on December 4, 2021
Posted by: SBBEE
I bought this case a few months ago and the rubber section is already pretty gross looking.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 6, 2021
Gross-looking is most definitely not what we're going for with the Symmetry Series Clear Case, and we're very sorry that your current unit has taken such a shine to the grime. We're confident that a brand-new warranty replacement will be able to clear things up and keep your iPhone looking great for the long haul, so feel free to ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com