Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Customer Rating
4
Great
on January 4, 2022
Posted by: Anonymous
I think it is great because it I clear so I can see the blue on my phone. The only downside is the area around the camera is barely raised so it doesn’t have as much protection as the raised area around the touchscreen. And the wireless charging is a little finicky. It other than that it is great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Turning colors and cracking
on January 21, 2022
Posted by: SK821
Just got this case less than six months ago. While I do love the case the rubber sides have turned yellow and the bottom is cracked on both sides. It has definitely protected my phone though. If you don’t care about it turning colors it’s a good case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2022
We're sorry to hear of the aesthetic and structural struggles your 6-month-old Symmetry Series case has been hit with. Fortunately, we've got an awesome warranty that will help make sure protection and performance are at their peak going forward with a brand-new replacement!
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: An Unhappy Otter
Verified Purchase:Yes
Description wasn’t closed to what I thought I bought. Advertised as a MagSafe IPhone 12 Pro and it definitely didn’t function as a MagSafe case. Overpaid and it took way too long to arrive.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 22, 2022
Our apologies for the confusion prior to purchase. Although the Symmetry Series Clear Case for iPhone 12 and iPhone 12 Pro has been tested and confirmed compatible with Qi wireless technology (including on the MagSafe charger), it wasn't specifically engineered to allow a fully magnetic seal to occur between the inner components of the device and any MagSafe accessory.
That said, we do make several cases that fully support Apple's MagSafe technology, and we'll be happy to help set up a return of the one you currently have so you can land on something else you'd be happier with. Just give us a call at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
That said, we do make several cases that fully support Apple's MagSafe technology, and we'll be happy to help set up a return of the one you currently have so you can land on something else you'd be happier with. Just give us a call at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: C grandpre
Verified Purchase:Yes
I received my new otter box and shockingly my back of my phone cracked when it dropped. I have dropped my old hind hundreds of times and this is the first time it cracked.
Response from otterbox.comBy OtterBox, Customer Service Support, February 16, 2023
We're very sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
5
Very durable case, slim, not too bulky great fit.
on February 22, 2023
Posted by: DRDutch
Verified Purchase:Yes
Case has been very dependable with my iphone. I like that it is lite and not too bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible phonecase
on March 9, 2023
Posted by: livvy2456
My phone shattered when I dropped it from 3 feet high in this case, it’s completely scratched at the black because of whatever weird material they used and it got yellow within weeks.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 13, 2023
We're very sorry to hear about your experience with the Symmetry Series Clear case for your iPhone 12/Pro. We know that can be a bit frustrating. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. As far as that yellowing goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like to get the ball rolling on a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Eh, it’s good until it isn’t
on December 29, 2023
Posted by: Lauren B
I loved it until it turned brown and stretched out. I cannot even get it to fit my phone correctly anymore because both sides are stretched out and it won’t fit snug anymore. It’s also brown around the rubber part and I’ve soaked it in hot water and soap and scrubbed but nothing is cleaning this thing.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello, Lauren! We apologize for the discoloration issue and stretching issue you experienced with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Wildbill40
Verified Purchase:Yes
Fits perfectly and provides excellent protection from drops.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com