Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Customer Rating
5
I’m only ever buying otterbox from now on
on December 27, 2021
Posted by: Meghan
I got a brand new iPhone about 5 months ago after completely cracking my last phone. I knew I needed much better protection so I decided to invest in an otterbox case and tempered glass screen protector. I had been very happy with it. I don’t write reviews but I think after what happened today, otterbox deserves it. I was hiking in Austria and fumbled my phone taking a picture and dropped it off a cliff. When I finally managed to get to it, I was shocked that my phone was COMPLETELY. Unharmed. Only a few scratches on the case that you can’t even notice in most lighting. Not a crack on the screen protector either. Thanks otterbox for completely saving my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
I usually love otter box products, but…
on September 28, 2022
Posted by: rhow727
I’ve had numerous OtterBox iPhone cases over the years, but I recently purchased this case for my iPhone 12 about a month ago, and today I noticed my back glass was shattered. Considering I always keep my case on my phone, I was very upset to see that it was not effective against normal wear and tear. Be cautious getting one of these cases as they may not be as protective as you would like. Otherwise, it’s a very cute case. It does brown o the sides relatively quickly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2022
Oh no! That's obviously the exact opposite result of what we're all about, and we are so sorry to hear that your most recent Otter experience has ended with damage to the backside of your iPhone.
Unfortunately, even though we put forth every effort to ensure our cases will provide the very best protection available to help limit the potential for such things, any given incident is subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with device repairs, but we'd very much like to get you set up with a new OtterBox for a fresh start on that side of things. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Unfortunately, even though we put forth every effort to ensure our cases will provide the very best protection available to help limit the potential for such things, any given incident is subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with device repairs, but we'd very much like to get you set up with a new OtterBox for a fresh start on that side of things. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Doug
Verified Purchase:Yes
This is my second OtterBox. They do a great job of protecting your phone, they provide a sure grip and best of all, the clear case allows you to see that special color you selected. Also, the buttons operate easily, as if there were no case on the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Erin2020
Verified Purchase:Yes
I love having a clear case that protects my iPhone 12 as well as allows the natural color of my green phone to show through.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: pfeiffal
Verified Purchase:Yes
Great product to keep my iPhone 12 protected and still be able to see the beautiful shade of blue!! Easy to “install” and not bulky!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: gigger717
Verified Purchase:Yes
this otterbox iphone 12 moon walker case is super nice looking u can see the phone behind and best part is i know it is protected 100%
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: carina14
Verified Purchase:Yes
I’ve had this case for about two weeks and it’s been great. I love the way it fits to my phone. It was a little difficult to get on but it’s snug and protective. No issues sticking on a popsocket
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
I got this case over others. The button covers do not have holes to allow debris to enter around the phone. I have had previous OtterBox for phone and iPad. They are very dependable.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com