Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Bob576tim
Verified Purchase:Yes
Bought a iPhone 12 case that was bent because it was handled bad in shipping
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 16, 2021
Hey, Bob!
We're sorry to hear that your Symmetry Series case was damaged in shipping! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Symmetry Series case was damaged in shipping! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JaimeRM
Verified Purchase:Yes
Awful cover for the price. Can I have my money back?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 5, 2020
Hi, Jamie!
We're sorry to hear about your disappointment with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. Having said that, we'd love to hear more specific details about your experience, so we can pass your thoughts up the ladder to our design team. Please reach out to our Customer Service Team through the link below, and share your thoughts! If we can't find a solution for you, we'd be happy to get a return started.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. Having said that, we'd love to hear more specific details about your experience, so we can pass your thoughts up the ladder to our design team. Please reach out to our Customer Service Team through the link below, and share your thoughts! If we can't find a solution for you, we'd be happy to get a return started.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
It has a hard plastic case that slides easily. I through it away.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 18, 2020
Hi, James.
We're sorry to hear about your disappointment with your Symmetry Series case. We appreciate your feedback about the grip of your case, and we'll be sure to get it passed up the ladder to our design team. Keep in mind, we do have a 30 day return window, but we do require that you still have that case, so you can send it back. If you still have access to that case, please don't hesitate to reach out to our Customer Service Team about an RMA here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case. We appreciate your feedback about the grip of your case, and we'll be sure to get it passed up the ladder to our design team. Keep in mind, we do have a 30 day return window, but we do require that you still have that case, so you can send it back. If you still have access to that case, please don't hesitate to reach out to our Customer Service Team about an RMA here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Susie
Verified Purchase:Yes
For the price we thought it would contain a screen protector as wel.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 16, 2024
Hi Susie! Our Symmetry Series cases are a screenless design, but they are compatible with our OtterBox screen protectors. We hope you enjoy the protective nature of the case! If there are any questions we may assist with as you use and enjoy the case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
1
Impossible to remove
on July 14, 2021
Posted by: SusanS
I bought the otter symmetry case to protect my new 12 pro max until my custom case arrived. It was hard to put on, Now I need to remove it and its impossible. Had I known that otter is for life, I never would have purchased it. Worst case ever.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 16, 2021
Hi, Susan!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse! If you continue to have issues, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse! If you continue to have issues, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ichbins
Verified Purchase:Yes
Love the otter box cases, great quality and protects your phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: kch123
Verified Purchase:Yes
Sturdy. I’ve had many symmetry cases before, but this one’s difficult to put on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com