Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Posted by: Husker42
Verified Purchase:Yes
I have only ever used Otterbox, for the last almost 10 years. Unfortunately, this product is not one of my favorites, due to this product not being a clear case. The color of the iPhone is why I chose clear, so that is why I am posting this as a disappointment. It is more of a silver case than clear. You can see in the photo the metallic blue around the camera piece is not very clear to view at all, in this case. Also, it is not farfetched to envision that the plastic piece above the adapter insert will break, eventually. I am grateful for the guarantee though.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 3, 2020
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We looked into your order and we see that you selected the Moon Walker colorway, which is more silver than our standard clear case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We looked into your order and we see that you selected the Moon Walker colorway, which is more silver than our standard clear case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Returning!
on March 24, 2021
Posted by: jjmega88
Beware! This case made me extremely nervous. I have never had to push so hard on an iPhone screen to force it to fit into a case like I did with this one. It should not be this difficult to put a case on/take it off. Returning for a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 26, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Semper24
Verified Purchase:Yes
Was not happy with this case at all. Felt like a jelly type material and was non transparent. I ended up buying another case from my carrier.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 19, 2020
Hi Semper24,
We’re sorry that this Symmetry Series Clear case did not quite meet your expectations. We’ll pass your thoughts on to our design team for future consideration. We hope this experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to contact us at the following link.
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Symmetry Series Clear case did not quite meet your expectations. We’ll pass your thoughts on to our design team for future consideration. We hope this experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to contact us at the following link.
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Otter it’s the best I used different nothing like
on December 21, 2020
Posted by: Elio
Verified Purchase:Yes
I’m so security my cell nothing happened if I drop with my otterbox case and screen protector nothing happened so good product and definitely in this case you get what you pay for so happy with otterbox thank you for
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ryan
Verified Purchase:Yes
It’s like the others. A solid case that I trust to protect my phone. With increased competition in the case market though otterbox really should think about it’s high prices. You really don’t feel like you are getting a good value for money at all with this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2021
Hi Ryan,
Thanks for taking the time to share your feedback! True, our cases do indeed come at a premium, but given the countless hours that go into testing and designing the top-notch protection we offer, plus the amazing warranty and customer service that comes along with owning an OtterBox, we think they're definitely well worth it.
We'll make sure your thoughts are passed up the ladder. If you have any other concerns you'd like to share with us, don't hesitate to ping our CS team!
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
Thanks for taking the time to share your feedback! True, our cases do indeed come at a premium, but given the countless hours that go into testing and designing the top-notch protection we offer, plus the amazing warranty and customer service that comes along with owning an OtterBox, we think they're definitely well worth it.
We'll make sure your thoughts are passed up the ladder. If you have any other concerns you'd like to share with us, don't hesitate to ping our CS team!
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: rubyjeep
Verified Purchase:Yes
The case already had 3 major scratches/imperfections when I pulled it out the box new. You need to improve your quality standards. Very disappointed in Otter!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox/LifeProof, Customer Service Team, January 20, 2021
Hi Rubyjeep,
With such scarring already present is no way to have kicked things off with the Symmetry Series Clear Case, and we're very sorry to hear it went down this way with your recent purchase.
We'd love a chance to help smooth things out with a brand-new warranty replacement, which we trust will keep your iPhone looking great while covered for safekeeping going forward. Just follow the link below to set things in motion and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
With such scarring already present is no way to have kicked things off with the Symmetry Series Clear Case, and we're very sorry to hear it went down this way with your recent purchase.
We'd love a chance to help smooth things out with a brand-new warranty replacement, which we trust will keep your iPhone looking great while covered for safekeeping going forward. Just follow the link below to set things in motion and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Good protection, but lost functionality of off but
on February 1, 2021
Posted by: Proffie
Verified Purchase:Yes
The case protects but you can’t double or single click on the side to activate Apple Pay with case on. Also arrived with a small scratch on back and although the envelope was sealed and hadn’t been opened, the package inside was open, looked to me like I was sent a case that had been returned. frankly I’d return this one, especially bc it adds to the weight of the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 2, 2021
Hi there!
We're sorry to hear that your Symmetry Series case is giving you some issues with the buttons on your phone! It's certainly odd to hear that the packaging looked like it had already been opened. We'll be sure to get your feedback passed up the ladder. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, or file a warranty claim here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Symmetry Series case is giving you some issues with the buttons on your phone! It's certainly odd to hear that the packaging looked like it had already been opened. We'll be sure to get your feedback passed up the ladder. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, or file a warranty claim here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Button problems
on April 13, 2021
Posted by: Sad in Georgia
I am very disappointed with this case. The power button does not work properly. I have to press it as if my life depended on it to power off. And double clicking to download an app requires several attempts. I’ve been using this case for six months and I thought it would get better but so far it hasn’t. Sorry Otterbox. I like your cases and have no doubt they offer great protection but this one just isn’t right. My husband has an IPhone 11 Pro and his works like it’s supposed to.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 16, 2021
Hi there!
We're sorry to hear that you're having troubles with one of the buttons on your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having troubles with one of the buttons on your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com