Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Posted by: Kristen
Verified Purchase:Yes
How am I supposed to rate a product that HASNT EVEN SHIPPED TO ME YET? It’s been 21 days and it’s still being “processed”. Otterbox, please get your logistics together before you send an email asking for a review.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hi, Kristen!
We're sorry to hear about your frustration with your recent order. It's odd to hear that you haven't received your order yet. Please feel free to give us a call at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your recent order. It's odd to hear that you haven't received your order yet. Please feel free to give us a call at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Giao
Verified Purchase:Yes
The buttons were kinda hard to push and after a week or so, one of the buttons fall off and there wasn’t any warranty considering how much I paid for this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 11, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the troubles with the buttons on your OtterBox, and we'll be sure to let our engineers know about your experience. In the meantime, we do actually have a great warranty, so we're more than happy to get you taken care of with a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the troubles with the buttons on your OtterBox, and we'll be sure to let our engineers know about your experience. In the meantime, we do actually have a great warranty, so we're more than happy to get you taken care of with a replacement case here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bigalf
Verified Purchase:Yes
I bought this case three weeks ago and is great and super clear.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jbflor90
Verified Purchase:Yes
I purchased this case for my iphone 11 and it fit with no problems, however, the same case for my new i phone 12 pro is so snug it's hard to put on and almost impossible to take off. Not sure why the issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 15, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Payamap
Verified Purchase:Yes
I had a expectation that the case I’m buying has same quality and same style as the one I had before but I was wrong
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We'd love to hear some specific feedback about the issues you're experiencing, so we can pass your thoughts up the ladder to our design team. Feel free to call us at 1-855-688-7269, and you can share your thoughts.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We'd love to hear some specific feedback about the issues you're experiencing, so we can pass your thoughts up the ladder to our design team. Feel free to call us at 1-855-688-7269, and you can share your thoughts.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JT315
Verified Purchase:Yes
Purchased for my new iPhone 12 Pro. No issues. Liked the clear case as I purchased the blue version of the 12 pro.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Danielle
Verified Purchase:Yes
Overall the case is working well. It’s soooo hard to remove the case from the phone to clean the phone though!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Office
Verified Purchase:Yes
I bought this case for my iPhone 12 Pro and it didn't fit. I had to return it :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 19, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case, and we're sad to hear that you ended up returning it! If you ever decide to give that case another try in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and you should have an easier time installing the other three corners! If you have any issues with an OtterBox product in the future, please don't hesitate to reach out to our helpful Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case, and we're sad to hear that you ended up returning it! If you ever decide to give that case another try in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and you should have an easier time installing the other three corners! If you have any issues with an OtterBox product in the future, please don't hesitate to reach out to our helpful Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com