Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Posted by: JaGa
Verified Purchase:Yes
I've always liked OtterBox cases. With many drops over the years, my phone has almost always been well-protected. One time, a toddler kick to the phone and landing on bricks got the better of the last symmetry series clear case I had, but nothing fatal to the phone. This 12 version of the case also seems to be protective. It has a nice slim profile, I like the clear series to enjoy the look of the phone itself, and the gold floral design I selected hides scratches nicely. The only aspects I don't like: 1) it's harder to get on than past products I've used, and 2) there is a space running between the hard case and gel case components that will gather dirt and feels rough on the back bottom edge.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bruno716
Verified Purchase:Yes
Recently purchased this for my iPhone 12. Offers good protection and feels good in your hand. It will show fingerprints and small amounts of dust will show up under the case on the back.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great protection, disappointed with rubber
on January 13, 2022
Posted by: awyatt05
I have been using this case for almost a year now. I love the glitter in the case that allows my phone color to show through without the noticeable fingerprints and scratches a clear case can get after extended use. My only complaint is the rubber portion yellowing. The case has protected my phone from countless drops, but I do feel the need to replace it now that it has discoloration. I would give it 5 stars otherwise.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , January 14, 2022
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JPM3
Verified Purchase:Yes
good fit, hard to get on. it did protect my phone from a fall. loss of a star as it cracked upon installation
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Terri
Verified Purchase:Yes
I had ordered the new Iphone pro in Gold and they sent it in black and once I added the new glitter case, it looks awesome!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Turns yellow
on April 12, 2021
Posted by: ViAn
Looked great first. Fits well and protects the phone. I’ve dropped it a few times and my phone is safe. Only issue is that the silicone edge turns yellow after about a month. Looks really bad and nasty at that point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 14, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration with your case, and we'll let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration with your case, and we'll let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
It works, but that’s it
on February 14, 2022
Posted by: Underwhelmed
It works, but I’ve had this case all of 3 months and it’s yellow. I don’t smoke, don’t know anyone who smokes but it’s yellow and gross. The only reason I gave it 3 starts, it does what it’s supposed to do which is protect your phone but that’s about it. Makes you look like you smoke 3 packs a day!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 15, 2022
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Very very upset
on November 4, 2022
Posted by: sabrina0625
I have been using this protective case for years. The one time I drop my phone today was with this case at a swim meet, not even a foot in the air. It was not until I got to my seat when i realized basically my entire phone screen was shattered. I am so upset right now. Otterbox please do better.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com