Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Customer Rating
2
Disappointed
on October 1, 2021
Posted by: sleepydinosaur
The case is smaller than the phone. I've owned other Otterbox cases before and never experienced this much difficulty putting on a case. If well designed, a case should be sturdy and easy enough to slip on and off. Also, the case mold of the right side button does not sit well on the actual phone button. You need to apply more thumb pressure on the top button and less on the lower. I will be returning the moon walker case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 6, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse!
Having said that, it's definitely odd to hear that you're experiencing troubles with the power button on your case! We'll be sure to let our design team know about this. The good news is, we have a great warranty, so if you haven't returned your case yet, feel free to call us at 1-855-688-7269 for a replacement!
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and insert the bottom right corner of the phone into the corresponding corner of the case, so that the right side of the phone is installed in your OtterBox. After, apply pressure to the bottom left corner then the top left corner. To remove the case, simply do these steps in reverse!
Having said that, it's definitely odd to hear that you're experiencing troubles with the power button on your case! We'll be sure to let our design team know about this. The good news is, we have a great warranty, so if you haven't returned your case yet, feel free to call us at 1-855-688-7269 for a replacement!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Boom Roasted
Verified Purchase:Yes
This case is great. My phone has not cracked while I have had this case on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KWInTheRockies
Verified Purchase:Yes
Solid quality, perfect simplicity, with just a little sparkly fun.
Written by a customer while visiting otterbox.com
Posted by: Nope
Verified Purchase:Yes
A step up on protection from lesser Otter products but not the fully waterproof version. Really happy with it, great protection from a drop.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MAMB
Verified Purchase:Yes
What an incredibly durable yet attractive case for my very fragile iPhone 12 Pro. When quality matters - it’s always an Otterbox !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Back of Iphone Shattered
on January 9, 2023
Posted by: tiff
I bought otterbox knowing it is the best for protection. However, I never imagined the back of my phone would shatter. Not only that, i have no idea when or how it shattered. Other than it is a clear case and i saw all the cracks through it. Now I need to not get my phone wet so it doesn't get ruined due to a case that did not protect.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2023
Your disappointment and discouragement are, of course, understandable, and we are truly sorry to learn of the damage your iPhone somehow sustained while covered by the Symmetry Series Clear case.
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given drop/impact incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new OtterBox for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given drop/impact incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with repairs to your device's backside, though we would very much like to get you set up with a new OtterBox for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Marty
Verified Purchase:Yes
It is fabulous. Secure feeling in your hand and buttons easy to push.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
HEY! BUY THIS CASE! Hoping this title stands out!
on January 27, 2023
Posted by: Betsyclaire54
Verified Purchase:Yes
I love this cute phone case! It adds just enough bling to make it fun.
Written by a customer while visiting otterbox.com