Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Customer Rating
3
Nice at the start
on June 14, 2021
Posted by: Cdog12853
Bought this case a couple months ago and the top half of the case turned red/orange. Really disappointed.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, June 16, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: kriss
Verified Purchase:Yes
I have a new iPhone and got an Apple leather case in the store when I bought it. I like the case, but it covers the beautiful color of the phone. I looked at clear cases but wanted a high-quality sturdy one -- and found Otter's clear case. It fits perfectly, allows for mag charging, and shows off the beautiful phone design. And I trust it to keep my phone secure from damages.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kevin
Verified Purchase:Yes
I bought one of these and it turned yellow/green. I thought maybe I just got it dirty or got a defective one, so I purchased another. It turned yellow within a couple weeks. I've read on other reviews that the material turns color over time, as it is exposed to the elements. I tried cleaning with dish soap and rubbing alcohol and it did nothing. It's a real nice case and that is why I gave it 2 stars, but the discolor is annoying. I'd suggest getting a colored one....but then you can't show your nice phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 13, 2021
Hi, Kevin!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RV 123
Verified Purchase:Yes
This case does the job, I’ve dropped my new phone a couple times now and everything’s a ok thanks to the case. It’s also not as hard to put on as other reviews make it seem, pretty easy actually. It’s just a matter of popping it in one corner at a time in a clockwise direction starting with the top right corner.
However, as others have mentioned, it does get scratched up very quickly. I don’t really mind but considering how much money I paid, it would have been nice for the case to be scratch resistant.
However, as others have mentioned, it does get scratched up very quickly. I don’t really mind but considering how much money I paid, it would have been nice for the case to be scratch resistant.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Excellent protection
on July 16, 2021
Posted by: Mimi
Glad I got the case when I bought the phone. It’s awesome. Feels good in my hands. Doesn’t slip at all. Pricey but worth it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hill91
Verified Purchase:Yes
I buy this case for every new phone I’ve gotten. It’s simple, and super cute with the sparkles! And you know it will be great protection being an otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Guy Mustang
Verified Purchase:Yes
I work landscaping and this case was filled with scratches within 1 week of it being in my pocket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 26, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! We greatly appreciate your feedback about the scratches on your case, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case! We greatly appreciate your feedback about the scratches on your case, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: FirstSop
Verified Purchase:Yes
I like how I can see the pretty color of my iPhone. Also, it is protected by the strength of the Otter case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com