Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Nightmare Before Christmas
Posted by: Court28
Verified Purchase:Yes
I’ve had this for a couple of weeks now and absolutely love it!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Scratches too easily
on February 16, 2021
Posted by: Katrina91
This case is beautiful on my green iPhone. I bought it because I wanted to see the color of my phone. Within two days the phone case was so scratched. I take very good care of my phone and I’m not rough with it so I was shocked. The scratches have ruined the texture. Not sure what they can do different to make it more scratch proof but it’s definitely an issue. I’d take a picture of it if it wasn’t so ridiculously difficult to take off and put back on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 17, 2021
Hi, Katrina!
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Great look and secure but doesn't wear well
on February 19, 2021
Posted by: Tiffany
Ive had this case about a month and within weeks I started seeing scratches on the back of the case. The side of the case has also started peeling. Very happy though with the sparkle look and security, I have dropped it a few times with no damage to the phone.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , February 22, 2021
Hi, Tiffany!
We're glad to hear that your phone has been protected by your Symmetry Series case, but we're sorry to hear that your case is a bit worn down. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're glad to hear that your phone has been protected by your Symmetry Series case, but we're sorry to hear that your case is a bit worn down. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sabbybear
Verified Purchase:Yes
I bought this a month ago. I colour my hair purple and I did end up staining my case after a shower. It’s a beautiful case but scratches come easily on it. I wish there was a way to clean the stains but it is still beautiful.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jedd
Verified Purchase:Yes
I’m giving the five stars to my existing OtterBox phone case as it heroically saved my phone as it fell over the bannister and landed on the ceramic floors below. Sadly, the phone case cracked but my phone did Not!!!
So, I am waiting for my new OtterBox Hero to
arrive. It did it’s job and that’s all I could ask for… Thank you
So, I am waiting for my new OtterBox Hero to
arrive. It did it’s job and that’s all I could ask for… Thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Foster
Verified Purchase:Yes
I really like the protection it gives my phone. It’s durable and thin.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marie23
Verified Purchase:Yes
Works great, I’ve already dropped my phone a few times and my phone is safe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kc52
Verified Purchase:Yes
I love this case. It’s see thru with gold flowers. I have a gold phone. My other case I had bought was too dark
I would recommend this to a friend!
Written by a customer while visiting otterbox.com