Customer reviews from Cricut
Cricut - Joy Xtra Smart Cutting Machine - White
Average customer rating
4.4
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
262
4 Stars
49
3 Stars
20
2 Stars
12
1 Star
23
87%of customers recommend this product.
(
253 out of
291)
Customer Reviews for Cricut - Joy Xtra Smart Cutting Machine - White
Posted by: Tayy
Verified Purchase:Yes
My cricut doesn’t work haven’t even been 4 months I just opened it
Response from CricutBy Cricut, Cricut, April 1, 2025
We are sorry to hear you are having trouble with your Joy Xtra. Please reach out to our Cricut Member Care team so that we can find a solution for you!
Written by a customer while visiting Cricut
Customer Rating
4
Powerful Machine at an Affordable Price- Portable
on March 16, 2025
Posted by: Anonymous
Verified Purchase:Yes
This machine is amazing! My Maker3 went down and I was able to continue my projects and orders without interruption until my new Maker 4 arrived! The only issue I’ve had is the mat pulling in. It seems to be quite common- it’s finicky-I just have learned tricks over time to help with the fussiness of that. It is so easy to pack and take when I travel too!
Written by a customer while visiting Cricut
Posted by: Sherry
from Hawaii
Verified Purchase:Yes
I downgraded from an Explorer Air 2. I’m enjoying my Joy Xtra. I like that it’s compact, portable and just right for the projects I do for myself, family and friends.
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: Lupini
from Western Pennsylvania
Verified Purchase:Yes
I like the size of this. Unfortunately I need some one on one instructions! This isn’t as easy as it sounds. So many questions! I ask them on fb pages but no answers. Ugh
I would recommend this to a friend!
Written by a customer while visiting Cricut
Customer Rating
4
Great machine but eats my mat.
on August 6, 2025
Posted by: Lprincl69
from Sarona, WI
I bought this machine 3 months ago and still learning. I love the fact it’s so small and does amazing work. But, I’ve gone through 2 mats so far. That is the only fault of this amazing little mean machine.
I would recommend this to a friend!
Written by a customer while visiting Cricut
Customer Rating
1
Wish I Could rate the Xtra…
on December 8, 2025
Posted by: 1CattyMomma
from Pennsylvania
I’ve had the Xtra for a few months and the day I took it out to complete a project….I couldn’t. The machine appeared to go through the steps to boot up then it wouldn’t connect….and it wouldn’t connect and again it wouldn’t connect. So the fault lies with Cricut and its site. I then moved to my Cricut joy and the same thing happened. I had to abandon my card project and buy a card. It appears that I wasn’t the only one having issues that day. It was the Cricut site and Design Space that were experiencing the issue and not allowing me to use the tools I pay for monthly. There was no notice on the site to make me aware there was a problem. I went into a couple of groups and realized quickly it was system wide. So, I am not able to rate the machine….just the service I subscribe to in order to use the machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Cricut
Customer Rating
4
Card making
on December 8, 2025
Posted by: n/a
I just bought my cricut joy xtra and am still trying to find out how to use it. I wish it was easier to navigate the how to do things, still have not figured out how to print messages on cards.
Written by a customer while visiting Cricut
Customer Rating
1
Cost, time to learn
on December 9, 2025
Posted by: Cost and materials
from Port Hueneme
Materials are costly and despite being a package I still needed additional materials to get anything done. It also takes hours of practice to hone your skills.
No, I would not recommend this to a friend.
Written by a customer while visiting Cricut