Customer reviews from Cricut
Cricut - Joy Xtra Smart Cutting Machine - White
Average customer rating
4.4
(366 Reviews)
Rating breakdown 366 reviews
5 Stars
262
4 Stars
49
3 Stars
20
2 Stars
12
1 Star
23
87%of customers recommend this product.
(
253 out of
291)
Customer Reviews for Cricut - Joy Xtra Smart Cutting Machine - White
Posted by: Yusuf
Verified Purchase:Yes
The device technically functions, but reliability and ease of use were major issues in my experience. Performance is highly dependent on using a higher-end printer, and setup required frequent calibration to achieve usable results.
The hardware has no physical controls and relies entirely on Bluetooth and the companion app. The app requests broad permissions and frequently promotes the paid subscription, with many features locked behind it. During regular use, the app was unstable and often froze or stopped mid-process on both a high-end Windows PC and a MacBook Pro.
Overall, this product may work for users with very specific equipment and patience for ongoing calibration and software interruptions, but it did not meet expectations for consistency, usability, or overall experience, even when using official Cricut materials. Hindsight I would not purchase again and advise against it.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, January 13, 2026
Hello!
We're sorry to hear that your Cricut machine and Design Space software haven’t met your expectations, and thank you for taking the time to share your experience. Your insights are incredibly important to us, and we’re continuously working to improve both our hardware and software to create the best experience for our members that we can.
We’d love the opportunity to connect directly and offer support to help improve your experience.
Please don’t hesitate to reach out to our Member Care team so we can address your concerns and explore solutions together. Thank you! cricut.com/contact
We're sorry to hear that your Cricut machine and Design Space software haven’t met your expectations, and thank you for taking the time to share your experience. Your insights are incredibly important to us, and we’re continuously working to improve both our hardware and software to create the best experience for our members that we can.
We’d love the opportunity to connect directly and offer support to help improve your experience.
Please don’t hesitate to reach out to our Member Care team so we can address your concerns and explore solutions together. Thank you! cricut.com/contact
Written by a customer while visiting Cricut
Posted by: Totally Browtiful
from New hartford ny
Verified Purchase:Yes
Junk .. save your money, pay somebody to make your business merch ..vinyl window lettering and logos, and business cards because of subscription doesn't get you anything if you want to use your own designs.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, January 16, 2026
Thank you for sharing your detailed feedback. We appreciate you taking the time to outline your experience, as we are always looking for ways to improve our members' experience.
The optional Cricut Access subscription includes over 1,500,000 Images, 1,000 fonts, and 100,000 pre-made projects. If you choose not to subscribe, Images, Fonts, and Projects can be uploaded to Design Space if you prefer. If our Member Care team can offer any support, please don't hesitate to reach out. Thank you!
The optional Cricut Access subscription includes over 1,500,000 Images, 1,000 fonts, and 100,000 pre-made projects. If you choose not to subscribe, Images, Fonts, and Projects can be uploaded to Design Space if you prefer. If our Member Care team can offer any support, please don't hesitate to reach out. Thank you!
Written by a customer while visiting Cricut
Posted by: Nofei
Verified Purchase:Yes
I purchased the original joy and the Cricut Maker, but wanted something that could do more than the Joy but not as big as the maker that could sit on my work desk and the Xtra is just perfect. It can cut and print . Works fantastic and Cricut support has improved greatly .
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: Slfinnie
from Aliquippa PA 15001
Verified Purchase:Yes
I like it, however l find it difficult to load the mat straight.
Written by a customer while visiting Cricut
Posted by: Oregonian Loving the Xtra
from OR
Verified Purchase:Yes
This is a compact Cricut Maker 3! I can keep it handy because it is smaller. I love it!! Many of the Cricut products are already copy paper size and work well with the Extra. Extra-special!!
I would recommend this to a friend!
Written by a customer while visiting Cricut
Customer Rating
1
Bricked after 2 years
on January 27, 2026
Posted by: no
from Minneapolis, MN
The hardware is ok, software is absolutely awful. iOS app could connect to bluetooth but not find the device or load any of my information; Windows app would randomly forget my user info. Tried using it today; wouldn't connect to Bluetooth and support says I'm SOL. I thought the terrible app and constant upselling attempts were the worst parts but this thing completely sucks.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, Cricut, February 4, 2026
Thank you for taking the time to share your experience. It’s clear how frustrating this has been, and we're truly sorry you’ve run into so many issues with the software and connectivity. The problems you described with Bluetooth, account recognition, and inconsistent app behavior are not the experience we want anyone to have.
Your feedback about both the iOS and Windows apps is incredibly important, and it’s being shared with the teams who work on improving stability and reliability.
We're especially sorry to hear that your recent support interaction left you feeling stuck. If you’re open to it, we’d really like another chance to review your case and see what options might still be available. Please reach out again with your ticket number so we can take a closer look.
Your feedback about both the iOS and Windows apps is incredibly important, and it’s being shared with the teams who work on improving stability and reliability.
We're especially sorry to hear that your recent support interaction left you feeling stuck. If you’re open to it, we’d really like another chance to review your case and see what options might still be available. Please reach out again with your ticket number so we can take a closer look.
Written by a customer while visiting Cricut
Posted by: LyndaC
Verified Purchase:Yes
Super easy to get started, great instructions. I’ve only had it a little while and I’ve made 6 projects already. I love it so much I’m keeping it on my craft table instead of on my Cricut Cart. The size is perfect because it uses 8.5 x 11 paper or smaller. Super product!!
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: Linda M
Verified Purchase:Yes
Love my new machine! It’s small and compact but does almost everything my Explore Air 2 does. It’ll be great to take to all day crops.
I would recommend this to a friend!
Written by a customer while visiting Cricut