Customer reviews from Cricut
Cricut - Joy Xtra Smart Cutting Machine - White
Average customer rating
4.4
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
234
4 Stars
42
3 Stars
19
2 Stars
12
1 Star
21
87%of customers recommend this product.
(
225 out of
259)
Customer Reviews for Cricut - Joy Xtra Smart Cutting Machine - White
Posted by: Ginni
from Pennsylvania
Verified Purchase:Yes
I'm very happy with it. The only problem I'm having is not able to get the mat in correctly.It ends up hitting the machine in the corner and making loud cracking noise. Is there an easier way to load the mats?
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: craftycindyr
from TEXAS
Verified Purchase:Yes
I got myself this product for my christmas gift. Wanted a smaller foot print for small jobs. It was super easy to set up- pretty much plug and play. Only used it once so far and it cuts good. will do what I want it to. I think they could have thrown in a mat for it though. I have every cricut up through the original Maker and love everything about them EXCEPT the software. They STILL have not improved the ease of use- YES they add features which are great but I still find the navigation very hard.
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: SuzeR
Verified Purchase:Yes
This is my first cricuit so I chose the xtra because it cuts and writes. Originally setup using an ipad, viewed the tutorials but a bit tricky following my youtube videos. Installed on laptop and found it so much easier to navigate and follow along. I’m sure that once I get acclimated to using it more I can transition over to using it on my ipad. It is a nice machine for a beginner.
Written by a customer while visiting Cricut
Posted by: Kiki
from CT
Verified Purchase:Yes
Cricut is great it works amazing and the app is very helpful with the setup 100% recommend
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: MIRIAN D
from palm coast fl.
Verified Purchase:Yes
amazing, what you can do i am truly surprised,stamps,writing fonts a lots more. i am still looking for things to make.GOOD JOB!
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: Theresa
Verified Purchase:Yes
I really like this for projects on the go but am a bit disappointed at not being able to use smaller mats.
Written by a customer while visiting Cricut
Posted by: Yusuf
Verified Purchase:Yes
The device technically functions, but reliability and ease of use were major issues in my experience. Performance is highly dependent on using a higher-end printer, and setup required frequent calibration to achieve usable results.
The hardware has no physical controls and relies entirely on Bluetooth and the companion app. The app requests broad permissions and frequently promotes the paid subscription, with many features locked behind it. During regular use, the app was unstable and often froze or stopped mid-process on both a high-end Windows PC and a MacBook Pro.
Overall, this product may work for users with very specific equipment and patience for ongoing calibration and software interruptions, but it did not meet expectations for consistency, usability, or overall experience, even when using official Cricut materials. Hindsight I would not purchase again and advise against it.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, January 13, 2026
Hello!
We're sorry to hear that your Cricut machine and Design Space software haven’t met your expectations, and thank you for taking the time to share your experience. Your insights are incredibly important to us, and we’re continuously working to improve both our hardware and software to create the best experience for our members that we can.
We’d love the opportunity to connect directly and offer support to help improve your experience.
Please don’t hesitate to reach out to our Member Care team so we can address your concerns and explore solutions together. Thank you! cricut.com/contact
We're sorry to hear that your Cricut machine and Design Space software haven’t met your expectations, and thank you for taking the time to share your experience. Your insights are incredibly important to us, and we’re continuously working to improve both our hardware and software to create the best experience for our members that we can.
We’d love the opportunity to connect directly and offer support to help improve your experience.
Please don’t hesitate to reach out to our Member Care team so we can address your concerns and explore solutions together. Thank you! cricut.com/contact
Written by a customer while visiting Cricut
Posted by: Totally Browtiful
from New hartford ny
Verified Purchase:Yes
Junk .. save your money, pay somebody to make your business merch ..vinyl window lettering and logos, and business cards because of subscription doesn't get you anything if you want to use your own designs.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, January 16, 2026
Thank you for sharing your detailed feedback. We appreciate you taking the time to outline your experience, as we are always looking for ways to improve our members' experience.
The optional Cricut Access subscription includes over 1,500,000 Images, 1,000 fonts, and 100,000 pre-made projects. If you choose not to subscribe, Images, Fonts, and Projects can be uploaded to Design Space if you prefer. If our Member Care team can offer any support, please don't hesitate to reach out. Thank you!
The optional Cricut Access subscription includes over 1,500,000 Images, 1,000 fonts, and 100,000 pre-made projects. If you choose not to subscribe, Images, Fonts, and Projects can be uploaded to Design Space if you prefer. If our Member Care team can offer any support, please don't hesitate to reach out. Thank you!
Written by a customer while visiting Cricut