Customer reviews from Cricut
Cricut - Joy Xtra Smart Cutting Machine - White
Average customer rating
4.4
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
264
4 Stars
49
3 Stars
20
2 Stars
12
1 Star
23
87%of customers recommend this product.
(
255 out of
293)
Customer Reviews for Cricut - Joy Xtra Smart Cutting Machine - White
Posted by: Lindsay
from CA
Verified Purchase:Yes
Works okay but is always disconnecting from my computer. I can be in the middle of a project and it just disconnects, then I have to turn it off wait, turn it back on and wait forever for it to reconnect. It does this every time I use it
No, I would not recommend this to a friend.
Response from CricutBy Cricut, October 7, 2025
We are so sorry to hear about the experience you've had. We can't review this matter with the information provided. If you require support, please contact Cricut Member Care, they will be able to review the situation further. Thank you for your feedback. \n\n
Written by a customer while visiting Cricut
Posted by: Wendy
Verified Purchase:Yes
Disappointed that I can’t use Foil Transfers. Bulkier than Joy. Like making cards
No, I would not recommend this to a friend.
Response from CricutBy Cricut, October 13, 2025
Hi, we are always looking to improve the experience for our users and really appreciate the feedback. The Joy Xtra is bigger than the Joy but you should be able to use the Foil Transfers.
We can look into, please contact our Member Care.
We can look into, please contact our Member Care.
Written by a customer while visiting Cricut
Posted by: Susie G
Verified Purchase:Yes
This little machine needs to be able to resize for 6 inch and 12 inch smart materials. Why would you create a new machine with yet another material size. Make it use what we already hsve. Shame on you.. .
No, I would not recommend this to a friend.
Response from CricutBy Cricut, Cricut, October 27, 2025
We apologize for your experience and appreciate your feedback. Please contact Cricut Member Care if you require any support.
Written by a customer while visiting Cricut
Posted by: Oma11
from Madison Wisc
Verified Purchase:Yes
I'm enjoying getting to know the machine and all it can do. Made some cute Halloween cards for the grandkids. Setting my sights on Christmas cards and tags.
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: Yvonne
Verified Purchase:Yes
The best machine ever! Larger than my Joy, an using regular sized vinyl , yet so much lighter and easier to carry around that the larger machines! The perfect choice!
Written by a customer while visiting Cricut
Customer Rating
5
great size
on December 8, 2025
Posted by: JN
from British Columbia, Canada
I have not created much yet but I did make a few Christmas cards and am very happy with them. I hope I can learn how to create my own designs, not sure if it will be difficult or not. The size of the Joy Xtra is great!!
I would recommend this to a friend!
Written by a customer while visiting Cricut
Customer Rating
5
Versatile and portable machine!
on December 8, 2025
Posted by: kylescrafty
from Beacon Falls, CT
I upgraded to the Cricut Joy Xtra and love it! The extra width and larger selection of materials is very versatile while sitll maintaining a small footprint and easy to transport (wish there was a cool bag like I had for the smaller one!)
I would recommend this to a friend!
Written by a customer while visiting Cricut
Customer Rating
2
Mat does not feed properly in the Cricut Joy Extra
on December 8, 2025
Posted by: Peggy
This is the 3rd Cricut Joy Extra I have purchased. I have had trouble with all three of them. The mat keeps hitting the side or the back of the machine and makes horrible noise, it has bent several mats. I was hoping that they would have fixed the issue by now, however I just received the 3rd machine and It still has the same issue as the other two. I am EXTREAMLY unhappy that this issue has not been fixed since the first release!
Response from CricutBy Cricut, December 9, 2025
Hey, Peggy. We’re so sorry to hear about the mat not loading properly with your machine. We want to get you back up and crafting asap.
We have a Help article that may offer a quick solution to this issue: https://help.cricut.com/hc/en-us/articles/360040664714-How-to-load-unload-mats-and-materials-Cricut-Joy-series-machines
If that doesn’t resolve it — or if you’d prefer to speak with someone directly — our Member Care team is available to help.
We have a Help article that may offer a quick solution to this issue: https://help.cricut.com/hc/en-us/articles/360040664714-How-to-load-unload-mats-and-materials-Cricut-Joy-series-machines
If that doesn’t resolve it — or if you’d prefer to speak with someone directly — our Member Care team is available to help.
Written by a customer while visiting Cricut