Customer reviews from Cricut
Cricut - Joy Xtra Smart Cutting Machine - White
Average customer rating
4.4
(314 Reviews)
Rating breakdown 314 reviews
5 Stars
228
4 Stars
38
3 Stars
19
2 Stars
11
1 Star
18
87%of customers recommend this product.
(
217 out of
249)
Customer Reviews for Cricut - Joy Xtra Smart Cutting Machine - White
Customer Rating
5
Versatile and portable machine!
on December 8, 2025
Posted by: kylescrafty
from Beacon Falls, CT
I upgraded to the Cricut Joy Xtra and love it! The extra width and larger selection of materials is very versatile while sitll maintaining a small footprint and easy to transport (wish there was a cool bag like I had for the smaller one!)
I would recommend this to a friend!
Written by a customer while visiting Cricut
Customer Rating
1
Wish I Could rate the Xtra…
on December 8, 2025
Posted by: 1CattyMomma
from Pennsylvania
I’ve had the Xtra for a few months and the day I took it out to complete a project….I couldn’t. The machine appeared to go through the steps to boot up then it wouldn’t connect….and it wouldn’t connect and again it wouldn’t connect. So the fault lies with Cricut and its site. I then moved to my Cricut joy and the same thing happened. I had to abandon my card project and buy a card. It appears that I wasn’t the only one having issues that day. It was the Cricut site and Design Space that were experiencing the issue and not allowing me to use the tools I pay for monthly. There was no notice on the site to make me aware there was a problem. I went into a couple of groups and realized quickly it was system wide. So, I am not able to rate the machine….just the service I subscribe to in order to use the machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Cricut
Customer Rating
2
Mat does not feed properly in the Cricut Joy Extra
on December 8, 2025
Posted by: Peggy
This is the 3rd Cricut Joy Extra I have purchased. I have had trouble with all three of them. The mat keeps hitting the side or the back of the machine and makes horrible noise, it has bent several mats. I was hoping that they would have fixed the issue by now, however I just received the 3rd machine and It still has the same issue as the other two. I am EXTREAMLY unhappy that this issue has not been fixed since the first release!
Response from CricutBy Cricut, December 9, 2025
Hey, Peggy. We’re so sorry to hear about the mat not loading properly with your machine. We want to get you back up and crafting asap.
We have a Help article that may offer a quick solution to this issue: https://help.cricut.com/hc/en-us/articles/360040664714-How-to-load-unload-mats-and-materials-Cricut-Joy-series-machines
If that doesn’t resolve it — or if you’d prefer to speak with someone directly — our Member Care team is available to help.
We have a Help article that may offer a quick solution to this issue: https://help.cricut.com/hc/en-us/articles/360040664714-How-to-load-unload-mats-and-materials-Cricut-Joy-series-machines
If that doesn’t resolve it — or if you’d prefer to speak with someone directly — our Member Care team is available to help.
Written by a customer while visiting Cricut
Customer Rating
2
Questioning my purchase
on December 8, 2025
Posted by: MollyPoppet
Not happy with limited instruction. Bundle was to include free digital projects, where do I find those? If in design space, not easily found. My 3rd Cricut, so I’m not a novice, if I was I would return it.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, December 9, 2025
We are sorry to hear that your digital content is not found. We understand how frustrating this must be, and it’s not the experience we want for our members.
Please reach out to our Member Care team, and we’ll work with you to resolve the issue as quickly and smoothly as possible.”
Please reach out to our Member Care team, and we’ll work with you to resolve the issue as quickly and smoothly as possible.”
Written by a customer while visiting Cricut
Customer Rating
5
Great stickers
on December 8, 2025
Posted by: Cheryl
I bought the Joy xtra because my Explorer stopped doing Print and cut an I do a lot of stickers. These machine is small but man it does an awesome job for stickers, Plus it is easier to transport than my explorer
Written by a customer while visiting Cricut
Customer Rating
3
Issues
on December 8, 2025
Posted by: No name
from Calgary canada
I have had issues with the pre_folded card mat. It doesn’t work even when I set it up as that. It worked twice and never again. But is o use the other mats I have no problems at all.
It does want to pull mats to the right even when I feed them in right.
Just little things that make me go huh!
It does want to pull mats to the right even when I feed them in right.
Just little things that make me go huh!
No, I would not recommend this to a friend.
Written by a customer while visiting Cricut
Customer Rating
5
Great machine
on December 8, 2025
Posted by: GAGA
I bought this and brought it with me on a trip . In my down time I have enjoyed making paper projects
Written by a customer while visiting Cricut
Customer Rating
3
Lacking materials for card making
on December 8, 2025
Posted by: Barb
Very disappointing that the bundle did not include what I needed to make the things I wanted to make. I had to buy mats and a card mat to get started. The platform is not user friendly. I would click on how-to videos and they would disappear. It took me hours to find the print and cut feature.
Written by a customer while visiting Cricut