Customer reviews from Cricut
Cricut - Joy Xtra Smart Cutting Machine - White
Average customer rating
4.4
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
274
4 Stars
49
3 Stars
20
2 Stars
12
1 Star
24
87%of customers recommend this product.
(
264 out of
303)
Customer Reviews for Cricut - Joy Xtra Smart Cutting Machine - White
Posted by: Anonymous
from United States
Verified Purchase:Yes
I was excited to use this machine for stickers. However, I was disappointed. This machine won’t connect via Bluetooth. It has trouble connecting and I’ve tried all the steps it has required of me. I called Cricut and they were no help at all. They keep stating they will reach out and don’t. Tbh I don’t think they have a solution but just don’t want to admit it. They should have made this machine with a USB cable. I have not been able to use it. This machine is not cheap and I’d like to return it. Make it make sense. 🤷🏻♀️
No, I would not recommend this to a friend.
Response from CricutBy Cricut, April 5, 2024
We are so sorry to hear about the experience you've had with your Joy Xtra. The machine should certainly be able to connect to your devices. We would love another chance to make this right for you. Please give our Member Care team a call so we can look into this more closely, and work to get you back to crafting!
Written by a customer while visiting Cricut
Posted by: Lucyb
Verified Purchase:Yes
Bought this to make stickers. Must have callibrated at least 5x. Hopefully its ok now????
Lots of little issues. Annoying. How do you repeat a cut?
Lots of little issues. Annoying. How do you repeat a cut?
Response from CricutBy Cricut, July 9, 2024
Thank you so much for your response. We are so sorry to hear about your experience. If we can be of help please contact our Member Care team.
Written by a customer while visiting Cricut
Posted by: Jb
from Broadway, nc
Verified Purchase:Yes
I’m frustrated. No instructions on how to use design space. I’m at a complete standstill will an expensive machine and I have no clue how to use it. Have tried utube videos but they don’t explain in enough detail. Don’t know which type of mat to use, how to make something from design space 😩😖😖😖😩
No, I would not recommend this to a friend.
Response from CricutBy Cricut, Cricut, March 4, 2025
We are sorry to hear you are having trouble getting started with your Joy Xtra. Please reach out to our Cricut Member Care team so that we can find a solution for you!
Written by a customer while visiting Cricut
Customer Rating
1
Frustrating. Save your money
on December 26, 2024
Posted by: Countryside
from Remsen, NY
This might be a fun, creative tool, however, when it sometimes connects (Yee Haw!) but mostly blinks that stupid "not connected" light it's not fun at all. This is my replacement one, mind you. The first one did the same thing. My computer is fine. The bluetooth is connected. Sometimes Cricut connects. I've made three cuts, trying every combination and permutation of turning off bluetooth, starting from the Welcome page instead of going directly to me Design Space saved items, restarting the computer.... What have I left out? That stupid light is still blinking at me.... Error #3. Did all that they recommended. No help. Would getting the more expensive USB cable connected version of Cricut do the trick? Maybe.... I am ready to throw it out the window. I already went through the hassle of making a video of what is wrong in order to qualify for Cricut to honor their warranty. Sent the first one back. After two weeks the replacement has come and is doing the same thing.
No, I would not recommend this to a friend.
Written by a customer while visiting Cricut
Posted by: KZ
Verified Purchase:Yes
I'm real happy with my new little machine! Haven't taken it anywhere yet, but it's nice knowing that I can!
Written by a customer while visiting Cricut
Posted by: Angel
from Chicago, IL
Verified Purchase:Yes
Look i love the cricut joy xtra! BUT THE MATT KEEPS GETTING BENT. Its so annoying and it keeps missing my projects up. This needs to get fixed ASAP.
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: Anonymous
from Sunbury, Ohio
Verified Purchase:Yes
Love this lil machine. It was so covenant to travel to a crop with. Light and portable! Did everything I need it to! Wonderful and powerful! Great job Cricut and team!
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: PamP
from Ellensburg Washington
Verified Purchase:Yes
I received my JoyXtra with anticipation. It is noisy unlike my Joy, Maker and Explorer. Paid premium for the mats and it has eaten 2 of them already and bent the sides of them severely. I’m hoping it will grow on me if I can afford the mats. Love having print and cut and bri g able to use 8.5 X 11 paper.
I would recommend this to a friend!
Written by a customer while visiting Cricut