Customer reviews from Cricut
Cricut - Joy Xtra™ Smart Cutting Machine - White
Average customer rating
4.5
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
181
4 Stars
29
3 Stars
10
2 Stars
8
1 Star
14
90%of customers recommend this product.
(
180 out of
201)
Customer Reviews for Cricut - Joy Xtra™ Smart Cutting Machine - White
Customer Rating
1
Do Not Buy
on May 11, 2024
Posted by: Mrs R
Do not buy the joy xtra. I was so excited about getting this. I immediately set it up and did a test run with it and it worked perfect. The next day I went to make more very basic vinyl decals and have had constant connection issues where the machine is bluetooth connected but won't connect when I try to make anything. What an expensive piece of garbage. I should have just stuck with a USB connected one - this one does not even have that option. So I'm stuck with one that simply does not work. Very dissappointed.
Response from CricutBy Cricut, May 13, 2024
We are sorry to hear about your experience with your Cricut Joy Xtra. Please send your details over to our Member Care team at https://cricut.com/contact so that we can find a solution for you.
Written by a customer while visiting Cricut
Posted by: C Hill
from Southern Illinois
Verified Purchase:Yes
I really wanted to like this product, but it has issues. It's tricky to get the mat to load correctly and it bends the corners that you have to trim off. I wanted to do alot of stickers on the Xtra but it doesn't cut them good. I have calibrated the machine twice, but it still cuts off. I have tried using the Joy smart paper sticker cardstock on a mat using the Xtra, but it doesn't cut it good at all. I put the pressure to more but that didn't help. When I try to remove the sticker from the sheet, it tears below the sticker and the sticky part of the sticker is left on the mat. I have wasted too much sticker paper to try much more. When I switch to my Maker 3, I don't have the problem. It's frustrating that I can't use the Xtra for what I bought it for, stickers. I need to add that it cuts vinyl just fine.
No, I would not recommend this to a friend.
Written by a customer while visiting Cricut
Posted by: Klrc1
from Champaign, IL
Verified Purchase:Yes
Once I got the Joy Extra connected to my Bluetooth it has been a “joy” to work with! Love the size and weight! Perfect for small projects!!
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: Valencia
from Atlanta, Georgia
Verified Purchase:Yes
Love my joy extra! She does it all! Great addition for my small business! I love the print and cut feature for stickers and also the drawing pen for cards. I’m enjoying crafting with it. Great for small spaces as well.
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: KZ
Verified Purchase:Yes
I'm real happy with my new little machine! Haven't taken it anywhere yet, but it's nice knowing that I can!
Written by a customer while visiting Cricut
Posted by: Mathe
from Litchfield Park, Arizona , USA
Verified Purchase:Yes
I am excited to upgrade my Joy to Joy Extra. During short vacation , i can do more projects. However, i noticed every time i starts my work it kept on showing not detected. All i do is restart the machine.
I would recommend this to a friend!
Written by a customer while visiting Cricut
Posted by: MEHM1234
from Alaska
Verified Purchase:Yes
The Joyxtra keeps bending the mats, mostly the ends but the sides of the mats curl up as well. It is very frustrating and too many mats become useless.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, December 21, 2023
We are sorry to hear your mats are getting bent. We recommend following the steps in this link for help: https://help.cricut.com/hc/en-us/articles/360047508454-Cricut-Joy-Machines-Troubleshooting. Please feel free to contact Member Care at https://cricut.com/contact if you require further support.
Written by a customer while visiting Cricut
Posted by: Anonymous
from United States
Verified Purchase:Yes
I was excited to use this machine for stickers. However, I was disappointed. This machine won’t connect via Bluetooth. It has trouble connecting and I’ve tried all the steps it has required of me. I called Cricut and they were no help at all. They keep stating they will reach out and don’t. Tbh I don’t think they have a solution but just don’t want to admit it. They should have made this machine with a USB cable. I have not been able to use it. This machine is not cheap and I’d like to return it. Make it make sense. 🤷🏻♀️
No, I would not recommend this to a friend.
Response from CricutBy Cricut, April 5, 2024
We are so sorry to hear about the experience you've had with your Joy Xtra. The machine should certainly be able to connect to your devices. We would love another chance to make this right for you. Please give our Member Care team a call so we can look into this more closely, and work to get you back to crafting!
Written by a customer while visiting Cricut