Customer reviews from nightowlsp.com
Night Owl - 12 Channel 8 Camera Indoor/Outdoor Wired 2K 2TB DVR Security System with 2-way Audio - White
Average customer rating
4.2
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
66
4 Stars
10
3 Stars
10
2 Stars
4
1 Star
8
84%of customers recommend this product.
(
76 out of
90)
Customer Reviews for Night Owl - 12 Channel 8 Camera Indoor/Outdoor Wired 2K 2TB DVR Security System with 2-way Audio - White
Posted by: JEMM
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
I bought this about 2 weeks ago to replace a NightOwl system that was several years old and the cameras stopped working. 6 cameras are nice and the added feature of adding 4 wireless cameras is a nice plus. The new cameras have one drawback, namely they are hard to position; they do not have the mobility of the previous cameras. In order to get an upright video I needed to create several wooden bases in order for camera to point in the correct direction. The images are great at 1080. The verbal command (optional) is poor quality--a very scratchy "Smile, you're being recorded"; difficult to understand. The remote viewing app for my phone and ipad works well once you get used to it. I had some trouble getting it to work. It occasionally lost connection and I needed to log out then log back in, but overall it works well. I like the new, improved software for identifying saved clips and playing them back. This works better on phone/ipad than on the DVD from my monitor. Overall a very good system and much improved over my previous NightOwl system. I was able to use my existing BNC cable which made installation much easier.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Worked decent at first
on December 19, 2022
Posted by: Dontbuythis
from Ohio
I bought this system and installed it in July of 2022. In November of 2022 the two cameras mounted at my entrances stopped recording any events. These are the two in the system you can speak through. Another of the cameras infrared light no longer works. I've done the recommend updates to the firmware for both cameras not recording and nothing has changed. The cameras that are still working, work fine Very disappointed especially with the amount of money spent on this. The app is useless if you are away from your home, good luck trying to play any videos back or even seeing a live feed of your cameras.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, December 22, 2022
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Amazing features
on June 1, 2023
Posted by: Jaym6880
from Pennsylvania
Gender:Female
[This review was collected as part of a promotion.] We had just moved into a new house and a new to us neighborhood where we don’t know our neighbors well or what goes on around here especially when we aren’t home. My husband and I decided to hook up this security system with 4 cameras. It was easy to install and easy to download onto our phones. It is easy to set up from your mobile device. I like that it has a 2 way radio for you to listen or talk. I also like the spotlight feature and that the video is in full color. Another good feature is that you get voice alerts or you can send out a warning to unwanted guests. Everything is nice and convenient and we feel a lot safer knowing who is on or near our property. I definitely recommend this product to others.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 2, 2023
Thank you for the feedback! We are happy that you are happy.
Written by a customer while visiting nightowlsp.com
Posted by: Frankie54
from Albuquerque, NM
Gender:Male
Verified Purchase:Yes
I purchased this camera system since my current system's DVR stopped recording after 5 years of service. I am very pleased with this new system and all of the included features as well as the great video quality. The tech service department was very helpful with assisting me regarding all of my questions and concerns.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Everything is great, but the cables.
on July 2, 2024
Posted by: Anon6969
Gender:Male
The cables are to short for 60 ft. I have to buy additional cables. They sell the 100 ft cables, they should put those in the package instead of the 60 ft.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Shelia
Gender:Female
Verified Purchase:Yes
I purchased this product, it does not record, the box says it does but I’m being told not I have to buy a hard drive or another Dvr with built in recording, why is it called a Dvr if it doesn’t record
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, April 6, 2022
This is a DVR with customizable storage. The box details that a HDD is sold separately. A hard drive is not included with this particular model, which gives the customer the opportunity to customize it based on their recording needs and/or install their own existing hard drive. We also sell models that come with a pre-installed HDD. Please see the link below. Thank you. https://nightowlsp.com/dvr-btd2-161.html
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great security system
on May 26, 2023
Posted by: Sbailey1959
from Mancelona MI
Gender:Female
[This review was collected as part of a promotion.] Now that I've got this system set up and running, I needed help from my son-in-law, I love it. We have 4 cameras, which cover views from all around our house. I love that I can view these from anywhere, I can also add anyone I want to help me monitor the house if we are busy and unable. Also has a button you can push on the app that makes the camera say you are being recorded, it can also flash lights. Great way to let unwelcome visitors know they aren't welcome. We are still learning all we are able to do with this system. Happy to have it. Definitely helps our family feel more secure. Also if we ever have porch pirates, it would be nice to catch them. That's a nice feeling.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 30, 2023
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
GREAT SECURITY
on May 1, 2023
Posted by: iamisay
from Phoenix Az
Gender:Female
[This review was collected as part of a promotion.] NIGHT OWL SECURITY 2-WAY AUDIO 12 CHANNEL DVR SECURITY SYSTEM WITH 1 TB HARD DRIVE AND 4 WIRED 2 K is really a do it all system and after reading directions it will be a snap to hook up with my WIFI. My grandson is coming over this weekend to install for me, he said after I read him the directions it will be a piece of cake to do and he said he knew of the system and it was the best for me and it will really keep me safe. The cameras are very well made and comes with enough wire for setup.This is a fabulous system that will protect my property and me for years to come.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com