Customer reviews from geappliances.com
GE - 350 Sq. Ft. 8,000 BTU Smart Window Air Conditioner and 3,800 BTU Heater - White
Average customer rating
4
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
34
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
10
73%of customers recommend this product.
(
27 out of
37)
Customer Reviews for GE - 350 Sq. Ft. 8,000 BTU Smart Window Air Conditioner and 3,800 BTU Heater - White
Customer Rating
5
Very easy to operate ac unit. Easy install as well
on March 11, 2026
Posted by: Posley
from 41343 county road 54
AC works great. heat could work a little better but overall great system.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Response from geappliances.comBy Dianna, GE_Appliances, March 31, 2026
We are glad to hear your AC unit is working great for you.
We would like to help and provide some guidance if you experience your AC unit is not heating as much. There is troubleshooting for this in the manual on page 16at the link here- https://products-salsify.geappliances.com/image/upload/s--a8Ny4oNC--/olahm3csc12czym1bt5n.pdf.
We would like to help and provide some guidance if you experience your AC unit is not heating as much. There is troubleshooting for this in the manual on page 16at the link here- https://products-salsify.geappliances.com/image/upload/s--a8Ny4oNC--/olahm3csc12czym1bt5n.pdf.
Written by a customer while visiting geappliances.com
Customer Rating
1
Heat What Heat?????
on March 13, 2026
Posted by: QueenB72
I do not recommend this product if you need to use the heat in it. The heat is non existent.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, March 13, 2026
We want to help you with the heat mode on your new air conditioner. The heat mode can be used at Low, Med, High or Auto Fan speed. You'll want to use the + and up arrow to increase and the - to decrease the desired temperature between 64 and 86 degrees. Please review page 6 in your manual for more details. Your warranty can be found on page 19 in the manual if the heat isn't working as expected. https://products-salsify.geappliances.com/image/upload/s--uESkloaA--/olahm3csc12czym1bt5n.pdf
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible service
on March 29, 2026
Posted by: Mcred
from Russellville, AL
Purchase unit with extended warranty. Unit quits 4 months after purchase l. Contact warranty department "please return to store" no problem return to store "im sorry its been oast 90 days it a manufacturer warranty" attemot to call get automated please go online to website " please refer to ownerss manual" owners manual "if have issue please call our service department". Again automated response go online ro website.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, March 30, 2026
We do see a member of our team is working with you regarding this issue. We would recommend continuing to work with them as they will be best to help assist.
Written by a customer while visiting geappliances.com
Customer Rating
1
Kinda sad really
on May 3, 2026
Posted by: Skunky
For the same price, you can get the heat pump version, which is also physically smaller. This one takes 2 people to install. The display is barely visible in a lighted room. The app is better than nothing but insists on internet access to use it, no local control.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Diego, GE_Appliances, May 6, 2026
We'd like to share some information regarding the sizing of your unit and its pricing. This model has a BTU rating of 8000 and it's designed for rooms of 300 - 350 sq ft, if your unit's BTU does not match the size of your room it will lead to poor cooling performance. For more information you can visit the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35138
To help you control your air conditioner you can use the unit's remote control as this unit comes with one. The SmartHQ app is not the only option available to control your unit. If your unit does not have a remote control, you can call our parts team at 1-877-959-8688.
We are going to share your comments regarding the installation and control display with our product tam for review.
To help you control your air conditioner you can use the unit's remote control as this unit comes with one. The SmartHQ app is not the only option available to control your unit. If your unit does not have a remote control, you can call our parts team at 1-877-959-8688.
We are going to share your comments regarding the installation and control display with our product tam for review.
Written by a customer while visiting geappliances.com