Customer reviews from geappliances.com
GE - 350 Sq. Ft. 8,000 BTU Smart Window Air Conditioner and 3,800 BTU Heater - White
Average customer rating
4.2
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
33
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
7
76%of customers recommend this product.
(
26 out of
34)
Customer Reviews for GE - 350 Sq. Ft. 8,000 BTU Smart Window Air Conditioner and 3,800 BTU Heater - White
Customer Rating
5
8000 AC
on October 13, 2025
Posted by: coon1a
[This review was collected as part of a promotion.] I love my AC it has been cooling during the hot summer and helped considerably well.
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome Window Unit
on October 13, 2025
Posted by: BettyBoo66
from Texas
[This review was collected as part of a promotion.] This is really a great machine. It works well doesn’t make a lot of noise. I like that. It tells me when to clean the filter.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Satisfied customer
on October 21, 2025
Posted by: rrr918
from Sierra vista arizona
[This review was collected as part of a promotion.] Would like a tool to help clean behind filter as there is a lot of dust in Arizona
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
TERRIBLE
on November 10, 2025
Posted by: Brogan94
My heater on it does not want to work and I tried it for the 1st time and it just won’t work and the filter was so clean that you can see through easily. So I’m baffled on this. I must’ve gotten a manufacturer defect.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Joyce, GE_Appliances, November 11, 2025
We'd like to help with the heat mode on your air conditioner. Use the temperature increase pad to set the desired temperature. You can find instructions for using heat mode on page 6 of the manual here: https://products-salsify.geappliances.com/image/upload/s--uESkloaA--/olahm3csc12czym1bt5n.pdf
We recommend making sure that the indoor airflow is not restricted by furniture, blinds, or drapes and the outside rear grille is free from restrictions as well. Additional, make sure the windows and doors are closed and have a good seal to prevent drafts and heat loss from the area being heated. If the unit is free from restrictions and installed properly, try resetting the unit by unplugging it 2-3 minutes and then restoring power.
You can find full details of your warranty on page 19 of the manual linked above. If the issue continues after troubleshooting, you can reach our warranty team by calling 1-833-426-3393 M-F 8:00-8:00 EST.
We recommend making sure that the indoor airflow is not restricted by furniture, blinds, or drapes and the outside rear grille is free from restrictions as well. Additional, make sure the windows and doors are closed and have a good seal to prevent drafts and heat loss from the area being heated. If the unit is free from restrictions and installed properly, try resetting the unit by unplugging it 2-3 minutes and then restoring power.
You can find full details of your warranty on page 19 of the manual linked above. If the issue continues after troubleshooting, you can reach our warranty team by calling 1-833-426-3393 M-F 8:00-8:00 EST.
Written by a customer while visiting geappliances.com
Customer Rating
3
Do your research
on November 17, 2025
Posted by: LovinLivinLife
from Louisiana
[This review was collected as part of a promotion.] Unless you have another ac running this one doesn't do a whole lot. It helps out with the one we already have but for the price it's not worth it. Only used the heat 2 times and it isn't really heat it's kinda like lukewarm water. Just not warm enough to do the trick. I am pretty sure next summer we'll have to get another one because I don't think this one actually gets down to 64 degrees as it says. I review everything I buy honestly and I wish I had read the reviews on this one before I spent that much. I suppose if you were in a tiny and I mean tiny little room it may benefit you. Mine is in a 450 sq ft room with another 10,000 btu ac so it should be ice cold in here.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
4
Value
3
Response from geappliances.comBy GE Appliances, November 18, 2025
We would like to provide some guidance with the cooling performance you are noticing with your AC unit. We recommend checking to make sure that the unit is appropriately sized for the room it is installed in. 8000 BTU is ideal for rooms up to 350 square feet. You will also want to check and make sure that no gaps are present around the window, this allows warm air to enter. You can view this article for more troubleshooting: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18860
If you are still experiencing issues with the cooling, we suggest checking into your warranty for the next best steps: https://products-salsify.geappliances.com/image/upload/s---hnyNhBR--/ufkasm4dsddkxf9zfxo7.pdf
If you are still experiencing issues with the cooling, we suggest checking into your warranty for the next best steps: https://products-salsify.geappliances.com/image/upload/s---hnyNhBR--/ufkasm4dsddkxf9zfxo7.pdf
Written by a customer while visiting geappliances.com
Customer Rating
1
This AC/Heating Unit failed to function
on December 9, 2025
Posted by: Failure to Launch
I purchase this AC/Heating Unit earlier this year and installed it. It wouldn't heat and the cooling function would not shut off once it reached the ideal temperature. I've purchased four Frigidaire AC units before this and they all worked great. I'm so disappointed. I spend a lot of time and money installing the unit. I should have spent more time testing it before installation. I've noticed online that other people are having trouble with this unit.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, December 15, 2025
We do see you were able to get in touch with a member of our team regarding this.
We would like to provide some guidance regarding the heat on your unit. There are troubleshooting details in the manual on page 16 under "Air Conditioner does not warm as it should" that we will link below.
https://products-salsify.geappliances.com/image/upload/s--a8Ny4oNC--/olahm3csc12czym1bt5n.pdf
We would like to provide some guidance regarding the heat on your unit. There are troubleshooting details in the manual on page 16 under "Air Conditioner does not warm as it should" that we will link below.
https://products-salsify.geappliances.com/image/upload/s--a8Ny4oNC--/olahm3csc12czym1bt5n.pdf
Written by a customer while visiting geappliances.com
Customer Rating
1
heat doesn't work was hoping for more
on January 3, 2026
Posted by: bakerpj
from chocowinity nc
the air works great but the heating barely heats was hoping that I spent more money to do both but stuck with good ac an no heat
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
4
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, January 7, 2026
We’re glad to hear the cooling is working well for you, and we’d like to assist with the issue you’re having with heating. We recommend making sure the air filter is clean, and the temperature control is set properly; in the heat mode, the Increase pad would be pressed. More information about what to check for an issue with heating is available on page 16 of the manual, available at this link: https://products-salsify.geappliances.com/image/upload/s--uESkloaA--/olahm3csc12czym1bt5n.pdf
We also have an article discussing what to try for a heating issue, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16771
If you aren’t able to solve the issue with heating and think you may need to take advantage of your warranty, information about the warranty is available on page 19 of the manual.
We also have an article discussing what to try for a heating issue, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16771
If you aren’t able to solve the issue with heating and think you may need to take advantage of your warranty, information about the warranty is available on page 19 of the manual.
Written by a customer while visiting geappliances.com
Customer Rating
1
Heating does not work.
on January 30, 2026
Posted by: MEBooks
from Texas City TX
We purchase 2 windows units. This one and a larger inverter unit. This one does not heat, even in temps above 50 degrees. Would not buy again. The other unit works well
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 2, 2026
We'd like to help out with your unit not heating. We recommend checking to make sure that no curtains, blinds, or furniture are blocking the front of the air conditioner. You will also want to check for any openings or gaps that may be letting cool air enter the room. You can also try performing an electronic reset, which can be done by unplugging the power cord for 2-3 minutes, then plugging it back in.
If the troubleshooting didn't help, we recommend checking into your warranty here: https://products-salsify.geappliances.com/image/upload/s---hnyNhBR--/ufkasm4dsddkxf9zfxo7.pdf
If the troubleshooting didn't help, we recommend checking into your warranty here: https://products-salsify.geappliances.com/image/upload/s---hnyNhBR--/ufkasm4dsddkxf9zfxo7.pdf
Written by a customer while visiting geappliances.com