Customer reviews from geappliances.com
GE - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner and 10,800 BTU Heater - White
Average customer rating
4.4
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
23
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
3
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for GE - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner and 10,800 BTU Heater - White
Customer Rating
3
should work better
on October 6, 2025
Posted by: TFreeman612
[This review was collected as part of a promotion.] The product is not cooling. The cost of the product it should work better
Features
3
Response from geappliances.comBy Adrian, GE_Appliances, October 7, 2025
Your air conditioner not cooling as expected can be caused by multiple factors including indoor air flow being restricted. Make sure there are not curtains, blinds or furniture blocking the front of the air conditioner. The air filter being dirty has a direct effect on the performance of this unit. Clean the filter at least every 30 days. Wash the filter using liquid dishwashing detergent and warm water. Rinse the filter thoroughly. Gently shake excess water from the filter.
We have also provided some additional troubleshooting tips for this unit not properly cooling on page 16 of the Owner's Manual here: https://products-salsify.geappliances.com/image/upload/s--uESkloaA--/olahm3csc12czym1bt5n.pdf
If the tips provided do not help with the cooling performance, we advise taking advantage of your limited warranty. You can view your warranty details on page 19 of the Owner's Manual.
We have also provided some additional troubleshooting tips for this unit not properly cooling on page 16 of the Owner's Manual here: https://products-salsify.geappliances.com/image/upload/s--uESkloaA--/olahm3csc12czym1bt5n.pdf
If the tips provided do not help with the cooling performance, we advise taking advantage of your limited warranty. You can view your warranty details on page 19 of the Owner's Manual.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features
on September 3, 2025
Posted by: jayeffgee
from Marshall, TX
[This review was collected as part of a promotion.] I especially like the "delay" feature, which allows me to have the unit turn on before I return home so the room is cool when I arrive. The controls are easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Recommend
on August 21, 2025
Posted by: Mindy912
from GA
Works great, cools room quick. Noise is low and love that the lights on control panel dim out.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great dual purpose Window unit
on August 12, 2025
Posted by: ThatRescueDude
from Norman, Oklahoma
Purchased during the summer so I can't speak on its heating abilities but it does cool very well and it is significantly more quiet than my LG.
Features
5
Performance
5
Quality
5
Value
5
(click to see the video)
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product
on July 31, 2025
Posted by: Jonna20
from Tennessee Colony, TX
Works great in our office and is pretty quiet. Very happy with our purchase!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
So far, so Good!
on July 30, 2025
Posted by: New Window AC Unit
from Albany, Georgia
So far it's a good product. It cools my living room exceptionally well and it is not loud at all.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very quiet
on July 26, 2025
Posted by: howard82
from Mohnton, PA
Very happy with the unit. Cools the house as expected. The unit is very very quiet which I am not use to. I run the unit in eco mode all the time.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy to have replaced an older unit
on July 17, 2025
Posted by: gemsplus
from valley view, texas
This unit was purchased to replace a larger window unit that had given out. The space is an old garage converted to a combination utility room bedroom. The A/C unit is keeping the room cool and noise is decent. We are very happy with the unit and its ability to keep the room cool.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com