Customer reviews from otterbox.com
OtterBox - Symmetry Series Folio Tablet Case for Apple iPad (A16) and Apple iPad (10th generation) - Coastal Evening
Average customer rating
4.1
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
22
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
4
74%of customers recommend this product.
(
17 out of
23)
Customer Reviews for OtterBox - Symmetry Series Folio Tablet Case for Apple iPad (A16) and Apple iPad (10th generation) - Coastal Evening
Posted by: Peanut
Verified Purchase:Yes
I ASSUMED it had open and sleep capabilities and a drawer for the pencil based upon how it was described
Response from otterbox.comBy Customer Service, January 9, 2024
Hello! We are sorry for the confusion with your case. The Symmetry Series Folio Case does come with an integrated Apple Pencil holder for safe storage and convenient access. If we may assist with any questions or issues, please do not hesitate to reach out to our Customer Service Team, as we are always happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not for me
on January 3, 2024
Posted by: Lynn
Not happy with this case . The elastic stretched out and looks terrible
Response from otterbox.comBy Customer Service, January 8, 2024
Hello, Lynn! We apologize that you have experienced a stretching issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Lauren
Verified Purchase:Yes
Great, sturdy case without feeling bulky. Love the stylus holder on the side, and that the back is clear so that my fun stickers still show!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: sonic smile
Verified Purchase:Yes
the red is amazing, nice and bright. the elastic holds the cover closed securely and i believe if dropped, my ipad will be fine. the only thing i dont like is the ipencil holder which is an elastic but is on the outside so not as protective as i would like.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Broke after one week
on March 17, 2023
Posted by: Pble
There is much I like about the folio, but the pencil holder no longer works. It falls out when I put the pencil. I found out my warranty might not work since I bought it from apple. HadBeen using Otterbox forever, so this case is a disappointment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 20, 2023
Hey there! We're sorry to hear about this unusual situation with our Symmetry Series Folio case. We would be happy to help get you a replacement through our product warranty. Just give us a ring at 1-855-688-7269 and one of our friendly Otters would love to get you situated!
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Cindy
Verified Purchase:Yes
It's durable and attractive and exactly as advertised.
Written by a customer while visiting otterbox.com
Customer Rating
4
Durable
on February 22, 2023
Posted by: Trudy24
from Monroe, NC
Gender:Female
[This review was collected as part of a promotion.] This case is well made and very durable. I wanted to keep it for myself but gave it to my daughter. She is more likely to drop her, which she does. This cover prevents it from cracking the screen. This cover is smooth and it is easy to hold.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LCS8
Verified Purchase:Yes
Package took over 2 weeks to arrive. Package was damaged. Case seems weak. Can’t use screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
We're sorry to hear about your case and shipping frustrations! Our standard shipping timeframe is 7-15 business days. You can check out our faster shipping options at checkout!
Have you noticed any damage to the case itself? If any of the products that we shipped to you were damaged during the shipment, give us a ring at 1-855-688-7269 and we would be happy to get you set up with a replacement under our warranty.
Cheers,
OtterBox Customer Service
Have you noticed any damage to the case itself? If any of the products that we shipped to you were damaged during the shipment, give us a ring at 1-855-688-7269 and we would be happy to get you set up with a replacement under our warranty.
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com