Customer reviews from lg.com
LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Average customer rating
4.1
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
21
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Posted by: JKarwa
from Portland, Maine, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We received our LG LG STUDIO 1.7 CU. FT. OVER-THE-RANGE CONVECTION MICROWAVE OVEN WITH AIR FRY about two weeks ago and all I can say is WOW! It not only looks stunning with it's sleek, care-free exterior, but it performs even better than it looks. The microwave and convection functions are super-easy to operate and so powerful. The whole family has used them both daily and they do not diappoint! From amazing baked potatoes to steamed veggies, or simply reheating leftovers - the LG does it's job with style! Did I mention the cool accessories that come with the unit! All you need for steaming, microwaving, and convection is included - so thoughtful and appreciated. We were even able to rid ourselves of an unsightly toaster oven and regain valuable counter space in the process. LG has outdone itself on this unit. If you are looking for a multifunction kitchen "swiss army knife " - look no further!!!
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Not worth it
on March 16, 2023
Posted by: Anonymous
from Kansas
[This review was collected as part of a promotion.] I bought this microwave in 12/22. It has already broken down. They had to come in fix it. The air fryer is useless. It is limited to 1-9 settings and only two 2 servings. It doesn’t cook, definitely doesn’t fry/crispy. I also had to purchase the extended warranty, because it has fell within a 3 month period of purchasing the product.
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 19, 2023
Thanks for sharing your rating and review with us and the community. We're sorry to hear about the inconvenience you have experienced. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. It would be our pleasure to assist you with this, You can easily get in touch with us for your assistance by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be glad to help. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Rust
on August 28, 2025
Posted by: Removeandreplace
from Crescent City CA
Be aware that using the microwave to steam will lead to the stainless steel interior rusting. LG considers this a maintenance issue. So climb on a step ladder, remove the turntable and dry the entire inside every time you use it
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 2, 2025
Hey there! Thanks for sharing your LG Microwave experience with us. We're always looking for the best ways to improve the durability of our LG Microwaves while still providing quality and innovation, so we appreciate your insightful feedback and recommendations on keeping the interior clean! To help ensure your microwave continues running smoothly and to avoid any interior deterioration, we recommend routinely cleaning the interior and removing any built-up food deposits. You can learn more about cleaning and maintenance in the owner's manual starting on page 45, which can be downloaded under Manuals & Software at https://www.lg.com/us/support/product/lg-MHES1738F.ARSESTD. Thanks again for sharing, and if you have any more questions, you can find us on social media @LGUSSupport. We're always available to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Should be recalled
on October 20, 2025
Posted by: VBCA
Had been very happy with this new microwave for over a year, many good features. Today while warming coffee the machine started making an odd grinding noise and flashing lights also smelled an electrical burn. thankfully I was standing nearby and stopped the unit. The smoke continued and I head a noise that turned out to be a fire inside the unit.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation.
Response from lg.comBy LG, October 20, 2025
Hello, Vincent. Thank you for reaching out and sharing this alarming experience with your LG microwave.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.
Written by a customer while visiting lg.com
Customer Rating
5
I love the LG studio microwave!!
on November 23, 2024
Posted by: LG63
from Colorado
I bought this microwave in an LG Studio bundle and absolutely love all the features. Last night I steamed artichokes! The cheerful ditty as oppose to a buzz when the timer goes off makes me happy!
I now have all white with rose gold handles that classes up my kitchen significantly.
I now have all white with rose gold handles that classes up my kitchen significantly.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 12, 2026
Hi there, we understand and appreciate you sharing your experience with your LG STUDIO 1.7 cu ft Over‑the‑Range Convection Microwave Oven with Air Fry, model MHES1738N. It’s great to hear how much you’re enjoying the features, from steaming artichokes to the cheerful alert tone. The white finish with rose‑gold handles is a beautiful combination and truly elevates a kitchen space.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
Written by a customer while visiting lg.com
Posted by: Anonymous
from Catonsville Maryland
Verified Purchase:Yes
Installation and Installer were great. Only Issue: I could not get through by phone, attempts to forward to the department were dropped. I ended up going to the store in person in my attempt to swuitch the delivery date from May 13th. On my visit the good news, was they had an earlier date in April available. Bad News: This would not have happened had I not personally visited the store. One would think someone, my salesman, would have alerted me the appliance was restocked earlier than reported. And my delivery date and installation could be earlier. He deserves a demerit for that poor part. BUT I am really pleased with the ultimate outcome
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Jai., LG Social., May 5, 2023
Hello there. Thanks for reaching out and providing that feedback. Customer feedback helps LG improve its products as well as its customer service. So believe me when I say, LG is listening. Furthermore, We are excited to hear that you are enjoying your LG Microwave. You are a valued customer. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Knowles Rich
from Alameda, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Even with limited use so far, I'm on my way to enjoying this product.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Las Vegas
Verified Purchase:Yes
Nice looking Unit and works great we like the appearance and the ease of use
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Tanisha, social/lg, March 24, 2023
This has made our day. We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Written by a customer while visiting lg.com