Customer reviews from lg.com
LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Average customer rating
4.1
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
21
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Customer Rating
1
Faulty Magnetron
on October 20, 2025
Posted by: CAChef
from California
Had been very happy with this new microwave for over a year, many good features. Today while warming coffee the machine started making an odd grinding noise and flashing lights also smelled an electrical burn. thankfully I was standing nearby and stopped the unit. The smoke continued and I head a noise that turned out to be a fire inside the unit.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation. Of my LG products
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation. Of my LG products
Pros: Quality
Quality
1
Features
5
Value
1
Response from lg.comBy LG, October 20, 2025
Hi, Vincent. Thank you for reaching out and sharing this alarming experience with your LG microwave.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Should be recalled
on October 20, 2025
Posted by: VBCA
Had been very happy with this new microwave for over a year, many good features. Today while warming coffee the machine started making an odd grinding noise and flashing lights also smelled an electrical burn. thankfully I was standing nearby and stopped the unit. The smoke continued and I head a noise that turned out to be a fire inside the unit.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation.
Response from lg.comBy LG, October 20, 2025
Hello, Vincent. Thank you for reaching out and sharing this alarming experience with your LG microwave.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Rust
on August 28, 2025
Posted by: Removeandreplace
from Crescent City CA
Be aware that using the microwave to steam will lead to the stainless steel interior rusting. LG considers this a maintenance issue. So climb on a step ladder, remove the turntable and dry the entire inside every time you use it
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 2, 2025
Hey there! Thanks for sharing your LG Microwave experience with us. We're always looking for the best ways to improve the durability of our LG Microwaves while still providing quality and innovation, so we appreciate your insightful feedback and recommendations on keeping the interior clean! To help ensure your microwave continues running smoothly and to avoid any interior deterioration, we recommend routinely cleaning the interior and removing any built-up food deposits. You can learn more about cleaning and maintenance in the owner's manual starting on page 45, which can be downloaded under Manuals & Software at https://www.lg.com/us/support/product/lg-MHES1738F.ARSESTD. Thanks again for sharing, and if you have any more questions, you can find us on social media @LGUSSupport. We're always available to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on December 16, 2024
Posted by: Brentwood1982
from Inver grove heights mn
[This review was collected as part of a promotion.] Great microwave works awesome nice, clean slick look
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, January 24, 2026
Hi Brent, thank you for sharing your thoughts on the MHES1738F. It’s great to hear the microwave’s performance and sleek, modern design are hitting the mark for you. A clean look paired with strong, reliable functionality makes a real difference in the kitchen, and it’s wonderful to know you’re enjoying it.
#LifesGood ❤️
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Ease of use!
on December 13, 2024
Posted by: Dawn6
I bought this about 1 1/2 months ago and am loving it. I love the features and ease of use.
Response from lg.comBy LG, February 4, 2026
Hi, Dawn Thank you for sharing your thoughts about your LG Microwave. We’re delighted to hear how much you’re enjoying it after the first month and a half, and it’s wonderful to know the features and ease of use are making such a positive impact on your experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Great Features to include an Air Fryer
on December 11, 2024
Posted by: Ron Sobotker
[This review was collected as part of a promotion.] I received my OTR Microwave over a month ago over a month ago and we are very hapy with it.
Response from lg.comBy ^Rich, LG Digital Care Team, January 28, 2026
Hi Ron, thanks for sharing your experience with the LG STUDIO 1.7 cu. ft. Over‑the‑Range Convection Microwave Oven with Air Fry, model MHES1738F. It’s great to hear how well it’s been performing for you — the combination of convection cooking and built‑in Air Fry makes this unit a powerful addition to any kitchen.
If you ever have questions or need support, our team is always available at lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you ever have questions or need support, our team is always available at lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
I love the LG studio microwave!!
on November 23, 2024
Posted by: LG63
from Colorado
I bought this microwave in an LG Studio bundle and absolutely love all the features. Last night I steamed artichokes! The cheerful ditty as oppose to a buzz when the timer goes off makes me happy!
I now have all white with rose gold handles that classes up my kitchen significantly.
I now have all white with rose gold handles that classes up my kitchen significantly.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 12, 2026
Hi there, we understand and appreciate you sharing your experience with your LG STUDIO 1.7 cu ft Over‑the‑Range Convection Microwave Oven with Air Fry, model MHES1738N. It’s great to hear how much you’re enjoying the features, from steaming artichokes to the cheerful alert tone. The white finish with rose‑gold handles is a beautiful combination and truly elevates a kitchen space.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
Written by a customer while visiting lg.com
Customer Rating
4
Nice all around
on November 2, 2024
Posted by: Krt77
It would be nice if the door information would come on with just a touch of the door.
Written by a customer while visiting lg.com