Customer reviews from lg.com
LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Average customer rating
4.1
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
21
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
5
100%of customers recommend this product.
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1 out of
1)
Customer Reviews for LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Customer Rating
5
Best feature is lighted panel for people with diff
on October 30, 2024
Posted by: JJAA
[This review was collected as part of a promotion.] I am completely satisfied with my microwave and installation.
Response from lg.comBy ^Rich, LG Digital Care Team, February 13, 2026
Hi there, we understand and appreciate you taking a moment to share your experience with your LG STUDIO 1.7 cu ft Over the Range Convection Microwave Oven with Air Fry, model MHES1738F. It’s great to hear that the lighted control panel has been especially helpful and that both the microwave and installation have met your expectations.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
Written by a customer while visiting lg.com
Customer Rating
5
Great features and size!
on October 12, 2024
Posted by: TKA65
from Texas
Purchased this oven about a month ago. At first just used as microwave because I had never used a convection oven. I have since used it for baking different things, Blueberry Cream cheese muffins, pumpkin bread and chicken breasts. Everything came out perfect.. next I I’ll use the Air fry feature. Using this oven helps reduce the heat in my kitchen when cooking.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 14, 2026
Hi there, we understand and appreciate you taking the time to share your experience. It’s great to hear how much you’re enjoying your LG STUDIO 1.7 cu ft Over the Range Convection Microwave Oven with Air Fry model MHES1738F. The combination of convection baking, microwave speed, and the upcoming Air Fry feature makes this unit incredibly versatile, and it’s great to know your muffins, pumpkin bread, and chicken came out perfectly. Many customers enjoy how this model helps reduce kitchen heat while cooking, so it’s great to hear it’s doing the same for you.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
4
Large Capacity
on October 8, 2024
Posted by: KrT2
Really enjoying this for its large capacity and features.
Response from lg.comBy ^Rich, LG Digital Care Team, October 16, 2026
Hello there! We are thrilled to hear that you are loving the large capacity and fantastic features of your new over-the-range microwave! If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ —Rich
Written by a customer while visiting lg.com
Customer Rating
4
Very nice appliance but not Perfect
on October 7, 2024
Posted by: ChefTomF
from Albuquerque, NM
Have had this microwave for about 3 months now and would have given it 5 stars except for a couple of issues.
1) Wish that the menu printed on the right side of the frame (behind the door) were in WHITE or some very contrasting color to the black of the box. Very difficult to see & read.
2) You can't select the Air Fryer temperature and time. You must select a preprogramed option from installed options. NOT VERY PRACTICAL or CONVENIENT ! ! !
1) Wish that the menu printed on the right side of the frame (behind the door) were in WHITE or some very contrasting color to the black of the box. Very difficult to see & read.
2) You can't select the Air Fryer temperature and time. You must select a preprogramed option from installed options. NOT VERY PRACTICAL or CONVENIENT ! ! !
Quality
5
Features
3
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, October 16, 2026
Hello there! It is wonderful to hear that your microwave is keeping your kitchen well-fed and hitting nearly all the right notes after a few months of daily cooking! We also appreciate your creative input regarding text contrast and custom air frying flexibility, and we will definitely share your feedback with our product team for future designs. If you ever need any assistance down the road, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ —Rich
Written by a customer while visiting lg.com
Customer Rating
4
Many great features that work well!
on October 3, 2024
Posted by: Krt77
We like the many functions of this and all work well! The only thing we would suggest is to have the door info to show when the door is touch as well as when the door is opened.
Response from lg.comBy ^Rich, LG Digital Care Team, October 23, 2026
Hey there! We are thrilled your kitchen helper is packing plenty of fantastic functions to make cooking a breeze, even if your display could use a little extra magic to wake up at the slightest touch! We will definitely share your creative suggestion regarding screen activation with our product team. If you ever need any assistance down the road, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
4
Nice unit but lacking versatility
on September 12, 2024
Posted by: ChefTomF
Had unit for about a month now. Its not really what we expected with respect to using the combination bake or the air fryer features. They lack 'normal' things (settings, etc.)
Response from lg.comBy ^Rich, LG Digital Care Team, October 15, 2026
Hey there! Glad to hear you're enjoying your new LG unit overall! We appreciate your feedback regarding the combination bake and air fryer settings, and we'll definitely share your thoughts with our product team to help us keep improving. For any future assistance, feel free to reach out to @LGUSSupport. #LifesGood ❤️
—Rich
—Rich
Written by a customer while visiting lg.com
Customer Rating
5
Fast, great service
on August 30, 2024
Posted by: SECoon
[This review was collected as part of a promotion.] Service arrived on time, had parts drkiytge day he was coming. He knew exactly what the likely problem was & had what he needed to fix it. He gave me his cell number to call if I had continuing issues. Microwave has worked perfectly since he keft
Response from lg.comBy ^Rich, LG Digital Care Team, February 20, 2026
Hi there, thanks for sharing your experience. We’re glad your LG STUDIO Over‑the‑Range Convection Microwave with Air Fry model MHES1738F is working perfectly again. It’s great to hear the technician arrived prepared, diagnosed the issue quickly, and had everything needed to complete the repair in one visit.
If you need help, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need help, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
1
The Unit Stopped Working in 5 days after purchase
on August 18, 2024
Posted by: JMS Lincoln NE
Just bought this and had it installed on August 13th 2024 and it is now August 18th 2024. The unit does not work. The Air Fryer is a joke. It only has about 9 pre sets where you have to "air fry" specific foods at specific temperatures and times that the unit decides. We attempted to air fry some French Fries and they were barely edible.
To make matters worse, as of last night, the microwave portion of the unit only works sometimes. For example, over the last roughly 24 hour period the unit only heated something up 3 times. Most of the time, the light just comes on and the timer counts down as it pretends to work but nothing in the unit ever gets hot.
To make matters worse, as of last night, the microwave portion of the unit only works sometimes. For example, over the last roughly 24 hour period the unit only heated something up 3 times. Most of the time, the light just comes on and the timer counts down as it pretends to work but nothing in the unit ever gets hot.
So, now I just have a VERY EXPENSIVE digital clock over my stove.
It is a very expensive unit and should NOT be falling apart less than one week after installation.
Response from lg.comBy LG Digital Care Team, August 20, 2024
Hey there. Making sure your microwave oven is heating all the tasty food you're making is always essential when wanting to enjoy a meal with the family. Please send us a private message on social media at @LGUSSupport so our teams can look into this further and set your family up with some delicious air-fried french fries. We're ready to help! *Josh
Written by a customer while visiting lg.com