Customer reviews from lg.com
LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Average customer rating
4.1
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
21
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for LG - STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Essence White
Posted by: Anonymous
Verified Purchase:Yes
We have the LG Oled TV, so we thought we would give this a try after another name brand that we had for 6 years decided not to work anymore. From the first use, which was to pop popcorn we knew something was different. It actually pooped every kernel, something our other name brand did not do. Since then, everything we have either heated up or cooked has come out great. It's like having our own personal chef! Using the LG app is a breeze, it's lets me know when my food is done heating up and scanning meat to thaw is a piece of cake! Thank you LG for another great product!!
Written by a customer while visiting lg.com
Customer Rating
4
Very nice appliance but not Perfect
on October 7, 2024
Posted by: ChefTomF
from Albuquerque, NM
Have had this microwave for about 3 months now and would have given it 5 stars except for a couple of issues.
1) Wish that the menu printed on the right side of the frame (behind the door) were in WHITE or some very contrasting color to the black of the box. Very difficult to see & read.
2) You can't select the Air Fryer temperature and time. You must select a preprogramed option from installed options. NOT VERY PRACTICAL or CONVENIENT ! ! !
1) Wish that the menu printed on the right side of the frame (behind the door) were in WHITE or some very contrasting color to the black of the box. Very difficult to see & read.
2) You can't select the Air Fryer temperature and time. You must select a preprogramed option from installed options. NOT VERY PRACTICAL or CONVENIENT ! ! !
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Rust
on August 28, 2025
Posted by: Removeandreplace
from Crescent City CA
Be aware that using the microwave to steam will lead to the stainless steel interior rusting. LG considers this a maintenance issue. So climb on a step ladder, remove the turntable and dry the entire inside every time you use it
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 2, 2025
Hey there! Thanks for sharing your LG Microwave experience with us. We're always looking for the best ways to improve the durability of our LG Microwaves while still providing quality and innovation, so we appreciate your insightful feedback and recommendations on keeping the interior clean! To help ensure your microwave continues running smoothly and to avoid any interior deterioration, we recommend routinely cleaning the interior and removing any built-up food deposits. You can learn more about cleaning and maintenance in the owner's manual starting on page 45, which can be downloaded under Manuals & Software at https://www.lg.com/us/support/product/lg-MHES1738F.ARSESTD. Thanks again for sharing, and if you have any more questions, you can find us on social media @LGUSSupport. We're always available to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Should be recalled
on October 20, 2025
Posted by: VBCA
Had been very happy with this new microwave for over a year, many good features. Today while warming coffee the machine started making an odd grinding noise and flashing lights also smelled an electrical burn. thankfully I was standing nearby and stopped the unit. The smoke continued and I head a noise that turned out to be a fire inside the unit.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation.
Response from lg.comBy LG, October 20, 2025
Hello, Vincent. Thank you for reaching out and sharing this alarming experience with your LG microwave.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Faulty Magnetron
on October 20, 2025
Posted by: CAChef
from California
Had been very happy with this new microwave for over a year, many good features. Today while warming coffee the machine started making an odd grinding noise and flashing lights also smelled an electrical burn. thankfully I was standing nearby and stopped the unit. The smoke continued and I head a noise that turned out to be a fire inside the unit.
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation. Of my LG products
I don't think expecting my microwave to last 2 years without catching the house on fire is an unrealistic expectation. Of my LG products
Pros: Quality
Quality
1
Features
5
Value
1
Response from lg.comBy LG, October 20, 2025
Hi, Vincent. Thank you for reaching out and sharing this alarming experience with your LG microwave.
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
We hear you regarding the unit suddenly making an odd grinding noise, flashing lights, and the smell and sight of an electrical fire while warming coffee. We acknowledge that an appliance failing in this manner, especially after you'd been happy with its features for over a year, is a very serious and unexpected event. We recognize that expecting a major appliance to operate safely for more than two years is a very reasonable expectation.
For information on microwave safety and appliance care, please visit the LG Microwave Support page: https://www.lg.com/us/support/appliances/microwave.
Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: GRW1
from Signal Mountain TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We haven’t had any issues with the microwave. I am very pleased with the various reheating options, especially the beverage I get a cup of coffee in the afternoon or evening, reheat it using the sensor reheat and I get a wonderful cup of coffee that doesn’t burn my lips or tongue. I use or the reheat options with great results.
The option for popcorn is great, it doesn’t burn and very few unposed coronals are in the bag.
Very pleased and highly recommend it to anyone.
Thanks LG!
The option for popcorn is great, it doesn’t burn and very few unposed coronals are in the bag.
Very pleased and highly recommend it to anyone.
Thanks LG!
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good microwave, works as expected.
on July 28, 2024
Posted by: Camvet
Cooks well. Love the sleek look. My only complaint is that if the door is not opened, the controls (including the light on/switch) is not visible therefore nothing can be seen when you're trying to decide what setting to use until the door is actually opened.
Pros: Features/Settings
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Nice unit but lacking versatility
on September 12, 2024
Posted by: ChefTomF
Had unit for about a month now. Its not really what we expected with respect to using the combination bake or the air fryer features. They lack 'normal' things (settings, etc.)
Written by a customer while visiting lg.com