Customer reviews from brother-usa.com
Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Average customer rating
3.6
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
10
Customer Reviews for Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Customer Rating
5
Great Machine + App
on July 29, 2024
Posted by: TailormadeTae
I absolutely love my Skitch! The smaller hoop is not an issue because the ease of hooping makes up for that and some. The ease of the machine+app in general in sort of mind blowing. I see a lot of complaints about limits with the machine but as long as you pick the right projects to do, it’s a step up from Brother other machines and I’m looking forward to bigger hoops, but I’m not waiting. This is a real, UNPAID review so don’t get it twisted and stop listening to those Karens.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome machine
on September 17, 2024
Posted by: Bryonie
from Pasco County Florida
Does nice small patterns. Did some fabulous oneze for my Grandson
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice addition
on March 28, 2025
Posted by: K Wynn
I own several Brother machines from sewing to embroidery and embroidery/sewing combos. This was a welcomed addition for the pricing of a single needle and free arm machine. I have been able to do many things with it and looking forward to more. The magnetic hoop is awesome.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Needs improvement
on April 16, 2025
Posted by: Maria
I don’t like that you have to use the app and also we cannot get the tension right no matter how we adjust. The bobbin thread shows through the design.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Bad buy
on June 24, 2024
Posted by: Nooo
I was excited to get the Brother Skitch Embroidery Machine and was very disappointed when I got it. You have to pay to use the better fonts, designs and you can't use your own design unless you pay a monthly fee. This is not a good buy. Sending it back.
Response from brother-usa.comBy Brother Customer Service, June 26, 2024
I’m sorry to hear that you are planning to return the Brother PP1. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PP1
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Confusing
on November 5, 2023
Posted by: Melton823
from Orange, ca
Idk what I doing wrong, the bobbin holder keeps coming loose which causes me to break the needle, have had machine for a week and already broke like 5 needles.
Response from brother-usa.comBy Brother Customer Service, November 7, 2023
We would like to assist you with your Brother PP1 and this frustrating experience. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do not buy!!!!
on June 12, 2024
Posted by: sadness
from Franklin, Grove, IL
0 stars! This machine and artspira app do not connect, I have to redownload the app everytime I try to use it. Once I get it connected after about an 1 long issue, it starts to have multiple issues and even after i resolved them does not let me finish the job but I do have to delete and redownload the app again to reconnect. I have not gotten one complete project done, I think Ive tried atleast 20 at this point. I would like my money back on thi machine.
Response from brother-usa.comBy Brother Customer Service, June 14, 2024
I’m sorry to hear that you are having connectivity issues with the Brother PP1 and you are planning to return the Brother PP1. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/products/PP1
https://www.brother-usa.com/products/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not worth the purchase
on February 26, 2024
Posted by: Manny
The free app is useless, purchase app is a bit better but does poor jobs digitizing images or files, the machine constantly jams tried different threads, the bobbin tray jams and pops out of please the magnet that holds it down doesn’t hold it well.
Response from brother-usa.comBy Brother Customer Service, February 28, 2024
We apologize for any inconvenience and are sorry to hear that you are experiencing various issues with your Brother PP1 Skitch. We would like to hear more in order to assist better. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com