Customer reviews from brother-usa.com
Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Average customer rating
3.4
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
23
4 Stars
9
3 Stars
5
2 Stars
4
1 Star
14
Customer Reviews for Brother - Skitch PP-1 Embroidery Machine with Artspira App - Black
Customer Rating
1
Glorified boat anchor
on May 3, 2024
Posted by: PissTakeCompany
from Sydney, Australia
PP1 is Not even worth 1 star. Purchased this horrible product to be locked out via the Artspira App that does not work in Australia. Still no solution. I think generally Brother hate creation. Fix the app.
Was looking at other Brother products to expand but this experience has me shopping to go elsewhere to other companies for embroidery machines.
Response from brother-usa.comBy Brother Customer Service, May 9, 2024
We are sorry to hear you are not able to connect the Brother PP1 and Artspira+. The Brother PP1 and Artspira + are not available currently in Australia, so we do not have further steps to assist you with the connection. Thank you for your feedback.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love my Skitch
on February 12, 2024
Posted by: cathyd
from Goldsboro, NC
So far I am very happy with my Skitch! I have been doing embroidery for 30 years or more and I was excited for something new and small. I make memory bears and I just need a small area to be able to embroider. This machine works perfect for that. My only complaint is the app, I would prefer to work on my laptop and not the small space of my phone. If that is possible please let me know. I also have two brother sewing machines that I love!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not recommended
on August 13, 2024
Posted by: Maureen A
This looked like a great idea, but it just doesn’t work reliably. The bobbin turns during operation, breaking needles and thread.
Response from brother-usa.comBy Brother Customer Service, August 13, 2024
We understand you are experiencing issues with your Brother PP1 not working properly. We'd like to help. Please contact Brother USA support team at https://brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Waste of time and money, DO NOT BUY!
on November 10, 2024
Posted by: TPeterson44
from Minnesota
I have had my Skitch for 3 weeks now and have yet to make a completed design. I have broken and bent a dozen needles, countless number or snags and ruined projects, my bobbin case is chewed up and needs to be replaced, I have never been so disappointed in a name brand product before. don't waste your time or money!
Response from brother-usa.comBy Brother Customer Service, November 12, 2024
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PP1
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Great idea poor execution.
on July 9, 2024
Posted by: Jason M
from Tuolumne, CA
Purchased the Skitch PP1 with high hopes of starting a fun new hobby. Huge disappointment. First the software. If you don't have an iPad or Android tablet don't bother. Trying to use your phone to manage and adjust your work is terrible. There is no computer option and you have no choice but to pay a monthly fee (eventually) and send everything through the Artspria app. Next the product, the first patch run I made turned out pretty good but text was very difficult to get consistent. Second run of the same patch was frustrating. Lot's of thread jam's and cutter was functioning intermittently. Third run of the same patch was a disaster. Unit jammed on first thread color and it was a mess. Cleaned it all up and made another attempt. Nope. Cutter stopped working and it just jammed each attempt. After about an hour of frustration I packaged it up and sent it back for a refund. Guess I'll find a higher quality used machine to give the new hobby another try.
Response from brother-usa.comBy Brother Customer Service, July 10, 2024
We understand you are experiencing issues with your Brother PP1 not working properly. We’d like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Money wasted
on October 25, 2024
Posted by: Jimmy
from Altamonte springs,FL
Bobbin case get stuck often,I already bought a couple brand new bobbin cases bit it keeping getting stuck
Response from brother-usa.comBy Brother Customer Service, October 28, 2024
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having bobbins issues with the Brother PP1. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186106
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185067
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185068
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186111
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/PP1
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186106
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185067
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/185068
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409300001/workspaceContext/workspace/processedPrint/Answer/186111
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
in-operable
on September 22, 2025
Posted by: Eric
from Michigan
In-operable
The needle breaks often, the app doesn't make satin stitches, nor can you bring files into the app or machine.
If we were talking about looks, it would be a killer.
But looks aren't what make patches.
I would say it's worse then my other brother machine, but that's in-operable too, due to needle clamp assembly not being available for purchase/replacement.
Turn around, you don't want this machine.
The needle breaks often, the app doesn't make satin stitches, nor can you bring files into the app or machine.
If we were talking about looks, it would be a killer.
But looks aren't what make patches.
I would say it's worse then my other brother machine, but that's in-operable too, due to needle clamp assembly not being available for purchase/replacement.
Turn around, you don't want this machine.
Response from brother-usa.comBy Brother Customer Service, September 24, 2025
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/PP1
Written by a customer while visiting brother-usa.com
Customer Rating
1
Trash all PP1 0 star
on April 5, 2026
Posted by: Cathy
I CANNOT believe how terrible the PP1 embroidery machine is. I got this as a gift, and from the very first setup, it’s been nothing but a nightmare.
This machine CONSTANTLY jams, makes a ridiculous amount of thread “bird nests,” and sometimes gets so stuck that I have to CUT the thread from underneath the fabric just to keep going. It’s infuriating, stressful, and completely unusable.
I’ve watched all the tutorials, tried every fix I could find, and nothing works. Every single time I use it, I have to hover over it like a hawk because it WILL mess up. Why even bother paying for an app when the machine itself is a disaster?
I have two other Brother machines, and they work perfectly. The PP1 is a total failure in comparison. Whoever designed this thing clearly didn’t test it at all. I can see why it’s on sale—because it SUCKS. They should throw every single one of these in the trash and never sell them. Selling this is a surefire way to lose customers.
I’ve sent them an email about these issues, and I’m waiting to see how they can actually help. I hope they don’t just send the same generic response to everyone. Visit www.support…
(PP1) if you want to see what I’m talking about. Brother, I still have hopes that you’ll fix this—prove that you care about your customers!
(PP1) if you want to see what I’m talking about. Brother, I still have hopes that you’ll fix this—prove that you care about your customers!
DO NOT BUY THE PP1. Total waste of money, complete garbage, and an insult to Brother’s reputation.
Written by a customer while visiting brother-usa.com