Customer reviews from Samsung US
Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7
(3,772 Reviews)
Rating breakdown 3,772 reviews
5 Stars
2,892
4 Stars
710
3 Stars
120
2 Stars
26
1 Star
24
87%of customers recommend this product.
(
47 out of
54)
Customer Reviews for Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Customer Rating
5
Samsung s23 fe
on November 28, 2023
Posted by: Thebeast
[This review was collected as part of a promotion.] Samsung galaxy s23 fe is amazing fast ,smooth plus 120 refresh rates.
Steaming Netflix is awesome
Gaming amazing .
Camera is good
I would says the only thing missing is a bigger battery for the average person. Battery still good .
Steaming Netflix is awesome
Gaming amazing .
Camera is good
I would says the only thing missing is a bigger battery for the average person. Battery still good .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
So disappointing
on November 13, 2023
Posted by: Momof3
[This review was collected as part of a promotion.] I loved my phone at first. It took really great pictures and was fast. I check work emails off of it and scroll Facebook and pinterest on it. It recently had an update and my apps have started crashing and my camera won't work at all. I have chatted with support 2 times now and they even took control of my phone to try multiple things to make it work all of which did not fix the issue.
Value
1
Response from Samsung USBy Social Commerce, November 20, 2023
Hey Momof3,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 FE. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unexpected situations in life like leaving your device behind on the train, having it stolen from your purse, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Without having more information available regarding what you are currently experiencing with your Galaxy S23 FE and without being able to ask you any follow up questions in response to what you have shared with us in your review, I recommend reaching out directly to Samsung Support for further assistance and/or help with troubleshooting your device at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 FE. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unexpected situations in life like leaving your device behind on the train, having it stolen from your purse, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Without having more information available regarding what you are currently experiencing with your Galaxy S23 FE and without being able to ask you any follow up questions in response to what you have shared with us in your review, I recommend reaching out directly to Samsung Support for further assistance and/or help with troubleshooting your device at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
New phone
on November 14, 2023
Posted by: Barb
from Indiana
Expertise:Intermediate
I bought this phone 2 weeks ago and love it, but does it not have an aux output so I can listen in my not smart car? lol This is what I miss when I take my long drives into town
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Done it Again
on December 13, 2023
Posted by: Drucilla
from Texas
Expertise:Intermediate
I purchased this phone December 2023 and I'm happy that I did. The features are incredible and the storage capacity completes it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great services and quality
on November 2, 2023
Posted by: Femjcommunication
Love this brand
Thanks for the service
I love your product
Very awesome 👌
Thanks for the service
I love your product
Very awesome 👌
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone....I love it!!
on March 14, 2024
Posted by: sexybama68
[This review was collected as part of a promotion.] I use it for everything...games, Facebook etc.....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is easy to use.
on December 12, 2023
Posted by: AGalaxy
[This review was collected as part of a promotion.] This device has good quality picture a slight lag w taking the images.It has a good quality w YouTube videos.
Value
3
Response from Samsung USBy Social Commerce, December 19, 2023
Hey AGalaxy,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 FE. Your feedback is invaluable to us. We are ecstatic to hear that you have been taking full advantage of the great quality of features that the Galaxy S23 FE has to offer you so far! Have you updated the software on your Galaxy S23 FE recently? If not, that's okay. I have linked it below for you. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. Also, sometimes, having too many tabs open in the background can also have an effect on how your device works. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 FE. Your feedback is invaluable to us. We are ecstatic to hear that you have been taking full advantage of the great quality of features that the Galaxy S23 FE has to offer you so far! Have you updated the software on your Galaxy S23 FE recently? If not, that's okay. I have linked it below for you. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. Also, sometimes, having too many tabs open in the background can also have an effect on how your device works. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
2
This product has overheating issues
on November 13, 2023
Posted by: Dave1570
[This review was collected as part of a promotion.] Device overheats while in operation and charging have had this issue since I got it new
Value
2
Response from Samsung USBy Social Commerce, November 20, 2023
Good day Dave1570,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. For your convenience, I have linked a few articles that you may find beneficial in resolving what you have described to be experiencing with your device. These articles are titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Check them out when you have some free time out of your busy schedule. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. For your convenience, I have linked a few articles that you may find beneficial in resolving what you have described to be experiencing with your device. These articles are titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Check them out when you have some free time out of your busy schedule. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US