Customer reviews from Samsung US
Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7
(3,771 Reviews)
Rating breakdown 3,771 reviews
5 Stars
2,892
4 Stars
709
3 Stars
120
2 Stars
26
1 Star
24
87%of customers recommend this product.
(
47 out of
54)
Customer Reviews for Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Customer Rating
5
Galaxys24fe
on August 27, 2024
Posted by: Mstexas
[This review was collected as part of a promotion.] The new Galaxy s23fe is q great experience with new AI it us easy to navigate for example ,need help with a new recipe of taco salad you will have different recipes to choose from . I'm 56 and still learning new ideas with AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good performance
on August 28, 2024
Posted by: Angelshalo
[This review was collected as part of a promotion.] The Samsung S23 is a sleek and powerful smartphone that offers a great user experience. From its stylish design to its impressive performance, this device truly stands out in the crowded smartphone market.
One of the first things you notice about the Samsung S23 is its striking design. The phone features a slim and lightweight build with a curved glass back that feels premium and comfortable in the hand. The s23 comes in a variety of colors to suit different tastes, making it a stylish choice for anyone looking to upgrade their smartphone.
The display on the Samsung S23 is also a standout feature. The phone boasts a 6.3-inch Super AMOLED display with a resolution of 2400 x 1080 pixels. The colors are vibrant and the contrast is excellent, making watching videos, playing games, or browsing the web an immersive experience. The screen is also bright enough to be easily visible in direct sunlight, which is a huge plus for outdoor use.
In terms of performance, the Samsung S23 does not disappoint. The phone is powered by a powerful octa-core processor and comes with 8GB of RAM, ensuring smooth and lag-free performance even when running multiple apps at once. Whether you're gaming, streaming, or multitasking, the S23 can handle it all with ease.
The camera on the Samsung S23 is also impressive. The phone features a triple-lens rear camera setup with a 48MP main sensor, 12MP ultra-wide sensor, and 5MP depth sensor. Photos taken with the S23 are sharp and detailed, with accurate c
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing wrong with it.
on August 28, 2024
Posted by: Banning
[This review was collected as part of a promotion.] The camera is awesome. The screen is large and clear. The battery lasts all day. The processor is snappy and never gets bogged down. It's very durable compared to my previous Samsungs. Galaxy AI is intriguing and the Wallet is so easy to pay with on my phone or Galaxy 3 watch. This really is a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT QUALITY
on September 1, 2024
Posted by: Samsungqueen
[This review was collected as part of a promotion.] Love my galaxy s23 fe. Takes great pictures & videos. Galaxy Ai is on point. Charging is a little slow but it runs great. The price is affordable if your on a tight budget. Sound is very loud so great for those who have bad hearing. Screen size is big & great lighting. The phone isn't slow. Samsung is the way to go. Connects to a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A flawed phone
on May 20, 2025
Posted by: Shar
This phone has an extremely hard time connecting to the t mobile network. When trying to troubleshoot, t -mobile blames samsung, samsung blames t - mobile. I've worked with T-Mobile to refresh the network, clear the cache, go from a physical sim to the esim and I've worked with Samsung to bring it to there. Third party repair group, for them to tell me there's nothing wrong with the phone. In the meantime, for the last year and a half, I've been dealing with dropped calls, calls not connecting, my voice dropping while, I'm still connected and people telling me they can't hear me, voice text interpretation that is ridiculous, not to mention me giving up hours and hours of my time either on the phone with Samsung or standing in a t mobile store, all resulting in me stuck with this phone with samsung, not willing to simply exchange it. The current status is Samsung. Expects me to go back to the third party provider, have them confirm that it's broken and then send it to Samsung so they can look at it and confirm that it's broken, all the while I'm without a device, which they admitted could take potentially two weeks. In this day and age, who can be without a device for that amount of time? Samsung needs to step up. And simply send me a new device and allow me to send this one back after I receive the new one. I told the clerk on the phone. I am happy to pay for the device and have them credit me back when they receive mine. She would not do that. A major problem is that these frontline clerks have no power to really give the customer service that is truly necessary. Whether it's Samsung, T-Mobile, the cable company or anything else, these people are trained to be robots and just repeat a script.
Response from Samsung USBy R&R Team, May 20, 2025
Hi Shar, we appreciate your feedback on your Samsung Galaxy S23 FE. We understand how frustrating it is when your device is not operating as intended or expected. We understand that the process for the repair can also be frustrating as you anticipate the full functionality of your device. We have provided a link directly to the Samsung Support Team if you are seeking an update on your process. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastically Awesome S23 FE Phone is mind blowing
on December 5, 2023
Posted by: BaDDwG68
[This review was collected as part of a promotion.] I use my S23 FE for watching podcast, sharing podcast to social media, playing games, taking pictures, videos and most recently I was able to share a video that was downloaded and saved with a format from a DVR system facebook would not even take. It blew my mind to see how much clearer the video showed up recording it with the S23 FE than it did from original video on my 70 inch visio, which is also what I used to record it with the S23 FE.
The speed of this phone is lightning fast no matter what I am doing with it, from downloading apps , gaming or sharing video's all happen without any delay or glitches.
Using the camera is a whole new world in my opinion, especially the ability to put still shots into motion. The zoom ability and functions are so incredible to me already and I have just scratched the surface of using them. When I show my friends everything I can do with the camera they can not stop checking it out and when I tell them, that is just what I know how to do and show them all the functions their jaws drop.
Bixby call answering I just started using but I can tell you that so far so good and unknown callers and scammers hang up pretty fast.
The screen display is at the top of the line if you ask me and the automatic dim and brightening function works perfectly with everything I have seen it work with. Playing games is flawless and is like playing on a console if not better.
I was sad I could not get the S23 Ultra, until my S23 FE arrived. Not one complaint.
The speed of this phone is lightning fast no matter what I am doing with it, from downloading apps , gaming or sharing video's all happen without any delay or glitches.
Using the camera is a whole new world in my opinion, especially the ability to put still shots into motion. The zoom ability and functions are so incredible to me already and I have just scratched the surface of using them. When I show my friends everything I can do with the camera they can not stop checking it out and when I tell them, that is just what I know how to do and show them all the functions their jaws drop.
Bixby call answering I just started using but I can tell you that so far so good and unknown callers and scammers hang up pretty fast.
The screen display is at the top of the line if you ask me and the automatic dim and brightening function works perfectly with everything I have seen it work with. Playing games is flawless and is like playing on a console if not better.
I was sad I could not get the S23 Ultra, until my S23 FE arrived. Not one complaint.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best One Yet!!! Samsung Galaxy has revolutionize!
on November 18, 2023
Posted by: Hunterm
[This review was collected as part of a promotion.] My first phone was the Galaxy Note and sinc3 then I've been loyal to Samsung amazing technology and performance. Now when I ordered the new Galaxy S23 Ultra I honestly didn't think to much on the new features because I couldn't imagine getting any other phone. Since I was in school the availability to multitasking and work as if the phone is a computer is life changing. The processing speed, the s-pen detail features, and the customization ability to conform to my need beat the other leading competition by far. However, the camera on the S23!!!!! Wow, remarkable and breathe taking. Honestly, I hate pictures and the struggle to get them clear and perfect. Galaxy as made it seamlessly easy. No need to focus over and over, it captures detail and quality effortlessly. Thank you samsung for now inspiring me to take pictures and memories of life's adventures. It really makes them more heartfelt when you can see every detail in the faces of family and friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Battery life
on November 13, 2023
Posted by: sampath572
[This review was collected as part of a promotion.] The battery life has been very poor.
Not lasting even a day and I had to charge multiple times in a day.
Didn't expected it to be this bad.
I've been using Samsung products for so long but this is making me switch to other brands.
Not lasting even a day and I had to charge multiple times in a day.
Didn't expected it to be this bad.
I've been using Samsung products for so long but this is making me switch to other brands.
Value
1
Response from Samsung USBy Social Commerce, November 15, 2023
Howdy Sampath572,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles titled, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of knowledge that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091882/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles titled, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of knowledge that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091882/
Written by a customer while visiting Samsung US