Customer reviews from Samsung US
Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7
(3,772 Reviews)
Rating breakdown 3,772 reviews
5 Stars
2,892
4 Stars
710
3 Stars
120
2 Stars
26
1 Star
24
87%of customers recommend this product.
(
47 out of
54)
Customer Reviews for Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Customer Rating
3
Product has issues
on December 12, 2023
Posted by: Kay143
[This review was collected as part of a promotion.] Phone tends to get overheated often, glitches sometimes.
Phone freezes or doesn't load sites.
I love the camera quality and how fast it charges
Phone freezes or doesn't load sites.
I love the camera quality and how fast it charges
Value
3
Response from Samsung USBy Social Commerce, December 13, 2023
Good day Kay143,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device accidentally behind on a train, having it stolen from your car, taking an impromptu dip in your pool with your phone in your hand, to dropping it and shattering the screen when you're carrying in the groceries. We also have over 700 authorized repair locations available nationwide to take your device to be repaired which helps you get back to what you enjoy doing most in life and that is our top priority in situations like these. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the free time in your day, please review the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" that addresses your concern. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that you have updated the software on your device to the most current version available, linked below. Please feel free to contact Samsung Support after reviewing the provided resources and updated your software if you have any questions or if you would like any further assistance. Happy Holidays and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device accidentally behind on a train, having it stolen from your car, taking an impromptu dip in your pool with your phone in your hand, to dropping it and shattering the screen when you're carrying in the groceries. We also have over 700 authorized repair locations available nationwide to take your device to be repaired which helps you get back to what you enjoy doing most in life and that is our top priority in situations like these. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the free time in your day, please review the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" that addresses your concern. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that you have updated the software on your device to the most current version available, linked below. Please feel free to contact Samsung Support after reviewing the provided resources and updated your software if you have any questions or if you would like any further assistance. Happy Holidays and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Purchase
on December 12, 2023
Posted by: KSterlz
[This review was collected as part of a promotion.] I mainly use my phone for email and bill payments. Light social media. And of course talk and text. The pictures and video quality is top tier. The processor runs fast. Overall great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellence
on December 12, 2023
Posted by: Gemini
[This review was collected as part of a promotion.] I think that the Samsung has great features and quality. I love my camera and it qualities. I love the Samsung over the iPhone I won't ever switch to an iPhone. 100% dedicated to Android. I have had an Android for over 15 years. Nothing will convince me to switch ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great camera
on December 12, 2023
Posted by: Dizz420
[This review was collected as part of a promotion.] Play games and take pictures and use social media. Also has great speed and quality graphics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good, almost Great...
on December 12, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] This is a good phone, I'll start with that. I am a heavy user. I play games, stream music, videos, do some work/business as well. I am never without my phone and it's constantly being used. So, maybe I'm not the target market as I probably should of went with a pixel 8 pro or s23 ultra as a top tier device.
Anyways.... This phone is a beast for it's price point. It has 8GB of RAM, when I was honestly expecting 6. It starts out at 128gb, as is standard mostly now.
My only main draw back to this phone is that it can be laggy even when the resources running have more than ample RAM and processing speed available. It freezes in the middle or random apps and just simply won't run some of them. I've tested the apps on other devices without any issues.
This could also be related to the fact that this is the newest Samsung device available in the USA market right now and it's still running on One UI 5.1. THIS PHONE is only a month away from launch and still hasn't received an update to One UI6 or even the December security update, when the s21-23 series already has their updates and most of the flip/fold series. For Gods sake even some of the A models have received their update and I haven't.
Overall the battery life is phenomenal, it takes flagship quality photos and editing capabilities. It's slightly, just slightly, IMO, better than the A54, but not flagship quality or usage either. Which, I believe, is the market they are targeting for this device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 12, 2023
Posted by: Doordasher
[This review was collected as part of a promotion.] I use it for work and it has a good battery and works good with the door dash app
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone
on December 12, 2023
Posted by: KaensLive
[This review was collected as part of a promotion.] This device is a bit too big, and a bit slow. But overall it seems decent.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great update to this brand
on December 12, 2023
Posted by: EllisD
[This review was collected as part of a promotion.] Works really well. No overheating and everything has run smooth. Would buy again. I LOVE my Samsung!
Value
5
Written by a customer while visiting Samsung US