Customer reviews from Samsung US
Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7
(3,772 Reviews)
Rating breakdown 3,772 reviews
5 Stars
2,892
4 Stars
710
3 Stars
120
2 Stars
26
1 Star
24
87%of customers recommend this product.
(
47 out of
54)
Customer Reviews for Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Customer Rating
4
Nice phone, affordable product. Bloatware though?
on February 20, 2025
Posted by: Mikensd
from San Diego CA
Expertise:Intermediate
Nice price, solid product. , used to Motorola, so I'm trying to get used to OS. Again great phone. A little top much bloateare...
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A flawed phone
on May 20, 2025
Posted by: Shar
This phone has an extremely hard time connecting to the t mobile network. When trying to troubleshoot, t -mobile blames samsung, samsung blames t - mobile. I've worked with T-Mobile to refresh the network, clear the cache, go from a physical sim to the esim and I've worked with Samsung to bring it to there. Third party repair group, for them to tell me there's nothing wrong with the phone. In the meantime, for the last year and a half, I've been dealing with dropped calls, calls not connecting, my voice dropping while, I'm still connected and people telling me they can't hear me, voice text interpretation that is ridiculous, not to mention me giving up hours and hours of my time either on the phone with Samsung or standing in a t mobile store, all resulting in me stuck with this phone with samsung, not willing to simply exchange it. The current status is Samsung. Expects me to go back to the third party provider, have them confirm that it's broken and then send it to Samsung so they can look at it and confirm that it's broken, all the while I'm without a device, which they admitted could take potentially two weeks. In this day and age, who can be without a device for that amount of time? Samsung needs to step up. And simply send me a new device and allow me to send this one back after I receive the new one. I told the clerk on the phone. I am happy to pay for the device and have them credit me back when they receive mine. She would not do that. A major problem is that these frontline clerks have no power to really give the customer service that is truly necessary. Whether it's Samsung, T-Mobile, the cable company or anything else, these people are trained to be robots and just repeat a script.
Response from Samsung USBy R&R Team, May 20, 2025
Hi Shar, we appreciate your feedback on your Samsung Galaxy S23 FE. We understand how frustrating it is when your device is not operating as intended or expected. We understand that the process for the repair can also be frustrating as you anticipate the full functionality of your device. We have provided a link directly to the Samsung Support Team if you are seeking an update on your process. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Value
5