Customer reviews from Samsung US
Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7
(3,772 Reviews)
Rating breakdown 3,772 reviews
5 Stars
2,892
4 Stars
710
3 Stars
120
2 Stars
26
1 Star
24
87%of customers recommend this product.
(
47 out of
54)
Customer Reviews for Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Customer Rating
5
Samsung Rules
on August 26, 2024
Posted by: Lovefsu
[This review was collected as part of a promotion.] Samsung is the Queen of cell phones. Can't say enough good things about this brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on August 26, 2024
Posted by: Built2Last
[This review was collected as part of a promotion.] This phone is an excellent device,we have always used samsung galaxies and have never been disappointed..my wife just upgraded to the S24 and it won't be long before I am eligible to do the same..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good phone if Free
on August 26, 2024
Posted by: GabyPCgeeK
[This review was collected as part of a promotion.] Cons:
No SD Card slot.
No headphone jack Port.
If no SD Card slot phone variant should at least start at 256GB of storage. (Games take too much space.)
Galaxy AI asks for too many permissions.
No SD Card slot.
No headphone jack Port.
If no SD Card slot phone variant should at least start at 256GB of storage. (Games take too much space.)
Galaxy AI asks for too many permissions.
Pros:
Fast
Good screen
Good audio volume
Fast
Good screen
Good audio volume
Value
1
Response from Samsung USBy R&R Team, September 11, 2024
It's great to hear from you, Gaby. We always love getting honest feedback from our customers. It looks like you reached out to share your thoughts on the Galaxy S23 FE. We've noted the concerns you've brought up and we'd love to address those. As far as your concerns about the lack of SD cards and wanting more storage, we recommend backing up and restoring with Samsung Cloud. When using Samsung Cloud to back up your data, you can choose to do it manually or automatically. Using Samsung Cloud allows you to keep your data in the cloud rather than in your internal storage. Regarding the headphone jack port, we've replaced the old headphone jacks with a new type-c connection for better sound quality and connection. We do offer headphones that are compatible with your device. Finally, permissions are needed because some features may require access to other apps or features. We're glad to see that you have been enjoying the volume and screen on your S23 FE. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and pretty cool features
on August 26, 2024
Posted by: Galaxy4work
[This review was collected as part of a promotion.] I use my galaxy to help with work, I own an auction company and it's perfect for taking pictures. The Galaxy AI features are perfect for helping me come up with lot descriptions and titles for the auction. I even use Galaxy AI when editing my website. It helps me word things better and usually adds something that I didn't think about. Even though I use my Galaxy all day and night the battery still lasts without any issues. I am definitely happy with my phone purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy phone
on August 26, 2024
Posted by: Peterson
[This review was collected as part of a promotion.] Its not good how phone companies slow the phone down after the new one comes out.
Value
3
Response from Samsung USBy R&R Team, September 5, 2024
Thank you for taking the time to leave us your honest feedback, Peterson. We highly value the input of our customers as it helps us to continuously improve our products and services. It's great to hear that you reached out to share your thoughts on the S23 FE. The S23 FE is designed to provide a seamless experience for various tasks, including live streaming, video editing, and social content creation. With its advanced processing power, this device offers the performance and reliability expected from Samsung Galaxy products. Your device is also equipped with Samsung Knox Vault, ensuring that your sensitive data remains secure and protected. This feature enables you to have better control over your private information, providing peace of mind while using the device for personal and professional purposes. If you are experiencing slowness on your device, there are some steps you can take to resolve this. The first thing we recommend is making sure to check if your device's software is updated with the latest version. Go to Settings > Software update. Tap on Download and install. Follow the on-screen instructions. Next, try utilizing the Quick optimization feature to improve your phone’s performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, and closes apps running in the background. Optimizing your phone is as quick and simple. Go to Settings > swipe to and tap Device Care. Tap Optimize now, and then tap Done. Check out the link attached for additional options to help troubleshoot this. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5
This Samsung product has been such a blessing
on August 26, 2024
Posted by: Killednol
[This review was collected as part of a promotion.] Well I have always used galaxy devices my whole life I'm now 45 y/o and I think Samsung is the best out there, I would not buy anything else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good phone, I love it.
on August 26, 2024
Posted by: Arctic
[This review was collected as part of a promotion.] I love this phone and I use it everyday for everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone!
on August 26, 2024
Posted by: SomeInvisibleGuy
[This review was collected as part of a promotion.] Great battery, great camera, overall great phone. I've had for over a month now and it's by far the best phone I personally have owned. I would 100% recommend.
Value
5
Written by a customer while visiting Samsung US