Customer reviews from Samsung US
Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7
(3,772 Reviews)
Rating breakdown 3,772 reviews
5 Stars
2,892
4 Stars
710
3 Stars
120
2 Stars
26
1 Star
24
87%of customers recommend this product.
(
47 out of
54)
Customer Reviews for Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Customer Rating
2
The product is slow, can't access data without wif
on November 27, 2023
Posted by: Samsung
[This review was collected as part of a promotion.] For streaming and work.
Product very slow because I can't access my data without wifi.
Value
2
Response from Samsung USBy Social Commerce, November 28, 2023
Howdy Samsung,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some free time out of your hectic schedule, please take a look at the articles that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" and "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps to help resolve what you may be experiencing with your mobile network connection and Wi-Fi connectivity. Please do not hesitate to reach out to Samsung Support if you have any questions after reviewing the provided resources or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some free time out of your hectic schedule, please take a look at the articles that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" and "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps to help resolve what you may be experiencing with your mobile network connection and Wi-Fi connectivity. Please do not hesitate to reach out to Samsung Support if you have any questions after reviewing the provided resources or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Customer Rating
2
Not compatible with many apps
on December 12, 2023
Posted by: CocoBeans
[This review was collected as part of a promotion.] I use it for work mainly but I wear hearing aids and am to use an app to help adjust the volume and the surroundings. But the app isn't compatible with this phone.
Value
2
Response from Samsung USBy Social Commerce, December 15, 2023
Salutations CocoBeans,
Thanks for taking the opportunity to review your Samsung Galaxy S23 FE. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. The devices covered by the User manual are hearing aid compatible and have these Hearing Aid Compatibility (HAC) rating(s): FCC ID - A3LSMS711U; HAC Rating - M3/T3 (2011). From Settings, tap Accessibility > Hearing enhancements and tap an option: Real time text: Activate real-time text (RTT) calling. Live Transcribe: Use the microphone to record speech and convert it to text. Live Caption: Automatically caption speech in media played on your device. Caption preference: Configure closed caption and subtitle services. Sound notifications: Receive alerts when the device detects a baby crying or a doorbell. Hearing aid support: Improve the sound quality to work better with hearing aids. Amplify ambient sound: Enable this feature and connect headphones to your device to amplify the sounds of conversations. Adapt sound: Customize the sound for each ear and enhance your listening experience. Mute all sounds: Turn off all notifications and audio for privacy. Mono audio: Switch audio from stereo to mono. Left/right sound balance: Use the sliders to adjust the left and right balance for connected audio and device speakers. For your convenience, I have linked your device manual below so that you may easy customize your device settings to your liking. Please feel free to contact Samsung Support if you would like any further assistance or if you have any questions or us. We're always here to assist you in every way that we can! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thanks for taking the opportunity to review your Samsung Galaxy S23 FE. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. The devices covered by the User manual are hearing aid compatible and have these Hearing Aid Compatibility (HAC) rating(s): FCC ID - A3LSMS711U; HAC Rating - M3/T3 (2011). From Settings, tap Accessibility > Hearing enhancements and tap an option: Real time text: Activate real-time text (RTT) calling. Live Transcribe: Use the microphone to record speech and convert it to text. Live Caption: Automatically caption speech in media played on your device. Caption preference: Configure closed caption and subtitle services. Sound notifications: Receive alerts when the device detects a baby crying or a doorbell. Hearing aid support: Improve the sound quality to work better with hearing aids. Amplify ambient sound: Enable this feature and connect headphones to your device to amplify the sounds of conversations. Adapt sound: Customize the sound for each ear and enhance your listening experience. Mute all sounds: Turn off all notifications and audio for privacy. Mono audio: Switch audio from stereo to mono. Left/right sound balance: Use the sliders to adjust the left and right balance for connected audio and device speakers. For your convenience, I have linked your device manual below so that you may easy customize your device settings to your liking. Please feel free to contact Samsung Support if you would like any further assistance or if you have any questions or us. We're always here to assist you in every way that we can! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
3
S23 FE Review
on December 22, 2023
Posted by: Blueberet8792
[This review was collected as part of a promotion.] I use my Samsung phone for basically everything. I am a disabled vet. So I use it a lot. When I drive for my directions and to voice text my responses. I only play a couple games on it so that it's kinda huge feature for me. But I do have to say I have even been complimented by family members on the fantastic pictures. That shut phone takes my only complaint about this phone. Is that the voice to text is absolutely horrible. And you think I was talking to a two-year-old when it's trying to repeat what I'm saying.
Value
3
Response from Samsung USBy Social Commerce, December 27, 2023
Hey there Blueberet8792,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 FE. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Over time, Bixby will learn your habits and interests so it can better assist you. If Bixby is not responding to your voice, here's how to solve the problem and start communicating again. 1. Navigate to and open Settings, and then tap Apps. Tap the filter icon (it looks like a check mark with three horizontal lines), and then tap the switch next to Show system apps. Tap OK. 2. Swipe to and tap Bixby Voice. 3. Tap Storage, and then tap Clear cache. 4. Tap Clear data, and then tap Delete. Bixby will be refreshed and ready to chat again. However, you'll need to perform the initial setup for Bixby Voice again. Feel free to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076739/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 FE. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Over time, Bixby will learn your habits and interests so it can better assist you. If Bixby is not responding to your voice, here's how to solve the problem and start communicating again. 1. Navigate to and open Settings, and then tap Apps. Tap the filter icon (it looks like a check mark with three horizontal lines), and then tap the switch next to Show system apps. Tap OK. 2. Swipe to and tap Bixby Voice. 3. Tap Storage, and then tap Clear cache. 4. Tap Clear data, and then tap Delete. Bixby will be refreshed and ready to chat again. However, you'll need to perform the initial setup for Bixby Voice again. Feel free to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076739/
Written by a customer while visiting Samsung US
Customer Rating
2
I have a lot of issues
on December 29, 2023
Posted by: kris4315
[This review was collected as part of a promotion.] I would rather have the note phone than this one
because it's too slow for me
because it's too slow for me
Value
2
Response from Samsung USBy Social Commerce, December 29, 2023
Salutations Kris4315,
Thanks for taking the opportunity to review your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your Galaxy S23 FE and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your Galaxy S23 FE and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Best bang for your buck!
on December 29, 2023
Posted by: mbarta
[This review was collected as part of a promotion.] I went from an iPhone 13 pro max to a pixel 8. Hated the pixel, and I hate Google's support.
I returned the Poxel and got the S23FE. Best decision I've made. In the so-called "budget" class of phone, the S23FE is heads and shoulders above anything else.
I returned the Poxel and got the S23FE. Best decision I've made. In the so-called "budget" class of phone, the S23FE is heads and shoulders above anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FE is my title
on December 30, 2023
Posted by: NEER2023
[This review was collected as part of a promotion.] My second FE addition. I will always have Samsung. Had a older version. Much better camera.
Different shape, got as a gift and thought they did a okiedoke and got me a Different brand. Diehard Samsung user.
I like it!
Different shape, got as a gift and thought they did a okiedoke and got me a Different brand. Diehard Samsung user.
I like it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome phone
on February 4, 2024
Posted by: Jeab
I got this a month ago and I love this phone. I am very pleased with this phone . It has everything I want.
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for everyday
on March 1, 2024
Posted by: Wapooshe
[This review was collected as part of a promotion.] Phone works seamlessly for stuff like social media, gaming, and the such. However, I will say once in a while I will receive glitches like touch not responding which is fixed by turbibg phone off and on. Rarely happens but when it does can get annoyibg.
Overall a great phone
Value
4
Written by a customer while visiting Samsung US