Customer reviews from Samsung US
Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7 out of 5
4.7
(3,772 Reviews)
Open Ratings Snapshot
Rating breakdown 3,772 reviews
5 Stars
2,892
4 Stars
710
3 Stars
120
2 Stars
26
1 Star
24
87%of customers recommend this product. 
(
47 out of 54
)
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Customer Reviews for Samsung - Galaxy S23 FE 256GB (Unlocked) - Graphite
Customer Rating
5 out of 5
5
Is so nice the camera omg is so good
on May 15, 2024
Posted by: Hellen
[This review was collected as part of a promotion.] Galax 23 is so nice the camera is the best in the world
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has been great to me.
on May 19, 2024
Posted by: KKison
[This review was collected as part of a promotion.] Does everything I could want/need and then some. Great phone. Don't need any other device honestly.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Awful phone
on August 26, 2024
Posted by: 051704
[This review was collected as part of a promotion.] This has been worst phone I have ever had. It has mind of its own. Changes words at will, has to be restarted all the time, goes to crazy programs when choosing program. Have taken it in and only told it's operator error as they only looked at it for less than minute.
Will not be keeping this long term, anxiously waiting for contract to be done
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 4, 2024
We appreciate the outreach! We always aim to provide the best experience for our valued customers. Your feedback is essential as we continue to make improvements. We noticed you reached out to let us know how you honestly feel about the S23 FE. The S23 FE boasts a Dynamic AMOLED 2X display that delivers outstanding clarity and vividness, even in diverse lighting environments. Additionally, the Eye Comfort Shield feature reduces blue light emissions, easing strain on your eyes in low-light conditions. Moreover, the Vision Booster function optimizes display settings for enhanced visibility in bright light, while the adaptive 120Hz refresh rate ensures seamless scrolling and gaming performance. We'd like to gather some information so that we can look into what you are experiencing with your device. Please reach out to us at Samsung Support so that we can get started! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This product completely disappointed me
on August 26, 2024
Posted by: Murphy
[This review was collected as part of a promotion.] Honestly after having this phone almost 6 months there s absolutely nothing spectacular about it. In fact way below my expectations for such a expensive device. Buyers remorse doesn't even come close to the disappointment I feel after getting thus phone
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 29, 2024
Thank you for reaching out, Murphy. We appreciate hearing from valued customers like you. We noticed that you contacted us to share your thoughts on the S23 FE. The S23 FE is designed for business use, featuring a Snapdragon 8 Gen 1 processor and a long-lasting 4,500mAh battery. With a 6.4-inch Dynamic AMOLED 2X display, AI-powered editing tools, integration with Microsoft 365, and Samsung DeX for a desktop-like experience, it offers the premium performance and productivity that businesses need. We would like to gather more information about your experience. Please contact Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy waste of money
on August 26, 2024
Posted by: adamsky
[This review was collected as part of a promotion.] Bad battery's bad screen worse samsung ever been driven nuts by poor performance and ever naging updates
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 2, 2024
We greatly appreciate your feedback. We aim to provide our customers with the best experience possible with our devices. We noticed you reached out to share your thoughts on the S23 FE. The Samsung S23 FE boasts a cutting-edge triple-lens camera, allowing you to effortlessly capture high-quality photos and videos. Its advanced battery management system ensures that you can go through your day without worrying about charging. Whether you're working on projects, editing videos, or engaging in social content creation, the premium processing power of the Samsung S23 FE enables you to enjoy a seamless and efficient experience. With this device, Samsung Galaxy delivers the performance and reliability that users expect, empowering you to do more of what you love, all from the convenience of your hand. If you are experiencing a shorter battery life on your S23 FE, we recommend that you Optimize Your Battery Life in the ‘Settings’ application. Check out the link attached for instructions on how to do so as well as other options that should help you get the most out of your phone's battery. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst Phone Ever
on August 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S23 FE has not met my expectations as a mobile device. The keyboard's inability to accurately predict words and its resistance to learning my swiping patterns have resulted in significant challenges in text messaging and writing. Furthermore, the voice typing feature is inadequate, often transcribing words that are not English despite my clear pronunciation. Gaming is also problematic due to the device's incorrect interpretation of swipe directions. Despite multiple factory resets, live assists, and setting adjustments, the phone's performance has not improved. Additionally, while other devices have been updated to One UI 7.1, my phone remains on version 6.1. The Galaxy AI, if present, seems to be ineffective in enhancing the user experience.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 2, 2024
We appreciate the outreach, Michael. Thank you for sharing your experience with the Samsung Galaxy S23 FE. The S23 FE's vision Booster optimizes your display settings for clear visuals in bright light, and an adaptive 120Hz refresh rate ensures smooth scrolling and gaming. We see that you’ve encountered several frustrating challenges, especially with the keyboard, voice typing, and gaming performance. These features are integral to a smooth user experience. We also see that you have already started troubleshooting your device to no avail. Please reach out to us at Samsung Support so that we can look into what other steps we can take to get your device running properly. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor usability design rampant
on August 27, 2024
Posted by: UsabilityReview
[This review was collected as part of a promotion.] When my older phone stopped working mysteriously, I had to buy a new one that was 3 times more expensive.... the new one had all of the same features as my old phone, nothing new -- Except the features were all mixed up and changed for no reason other than to make it different and difficult for users. Oh and no external memory card on the new one,
because that was a feature everyone liked.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 27, 2024
Thanks for providing your honest feedback. We appreciate your review as we continue to make improvements. We noticed you reached out to us to share your experience with the Galaxy S23 FE. The Galaxy S23 FE is built to make it easy for you to create and share content. Its Pro Mode allows you to manually adjust settings such as shutter speed, aperture, and ISO to capture the perfect shot. With the Camera Assistant app, you can personalize your shooting experience by selecting which automated features to use. The phone's AI-powered editing tools make it simple to enhance your creations on the fly. When it comes to gaming and streaming, the powerful processor of the Galaxy S23 FE ensures smooth performance, while a vapor chamber helps regulate heat. The long-lasting 4,500mAh battery can reach 50% charge in just 30 minutes with a 25W Adapter. The 6.4-inch Dynamic AMOLED 2X display, featuring Vision Booster technology, maintains bright and vivid visuals in any lighting condition, similar to Samsung's flagship models. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Just upgraded galaxy
on August 28, 2024
Posted by: Andrioduser
[This review was collected as part of a promotion.] Maybe i still need time to get used to it but i just upgraded to 23 from a 9 and so far I like the features on my previous galaxies better ie.
finger scan
Face scan
the power button and volume being on opposing sides of phone
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 1, 2024
Thanks for the outreach! We greatly appreciate hearing from you. We see that you reached out to share your review of the S23 FE. The S23 FE is equipped with a pro-grade camera that has the remarkable ability to turn your shots into works of art, no matter the time of day. With a high-resolution sensor, you can expect to capture and produce photos with outstanding detail and clarity. In addition, the Vision Booster feature is designed to optimize your display settings to ensure clear visuals in bright light conditions. Furthermore, the S23 FE boasts an adaptive 120Hz refresh rate which guarantees smooth scrolling and an enhanced gaming experience. When it comes to protecting your sensitive information, the S23 FE is equipped with Samsung Knox Vault. This feature ensures that your private data is fortified and securely protected, giving you peace of mind regarding the security of your information. If you have any concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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