Customer reviews from sony.com
Sony - 4K Ultra HD Media Player - Black
Average customer rating
2.6
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
12
4 Stars
18
3 Stars
7
2 Stars
12
1 Star
29
38%of customers recommend this product.
(
11 out of
29)
Customer Reviews for Sony - 4K Ultra HD Media Player - Black
Customer Rating
2
4k player hidden costs
on September 29, 2013
Posted by: MeNearDetroit
While the picture quality is good, most movies cost $30. If your ISP meters your connection be sure to turn off the automatic downloads or you may be charged an overage fee too. The TV supports 3D but Netflix and Hulu have no content. I had to run out and rent one to test. Sony Video Unlimited should add 3D content. In my opinion a 4K movie should cost less than a theater ticket and a 3D movie should cost as much or less than a rental.
Written by a customer while visiting sony.com
Customer Rating
1
Compatibility Issues
on July 15, 2013
Posted by: rokfrd
Really Sony? The goal is to gain 4K adoption. You're discouraging the adoption and neglecting many of your own customers. This is an unnecessarily difficult upgrade path with too many restrictions. TV compatibility issues (even with your own displays and projectors). Silly on-site technician requirements. Activation issues. AV Receiver issues further complicate the matter. Become an industry leader and allow open adoption of this player, regardless of the display type and only then will you begin creating true 4K Sony fans!
What's great about it: Could have been an awesome product
What's not so great: Is not an awesome product
No, I would not recommend this to a friend.
Response from sony.comBy Katie, Sony Electronics, July 17, 2013
Hi there! Thank you for your feedback. Sony is committed to delivering the best home entertainment experience to consumers and the 4K Ultra HD TV will display a superb picture and enhance content to 4K resolution. As we near the launch of the Video Unlimited 4K service later this summer, we devised the necessary solution to ensure that our customers can enjoy more varieties of 4K content/service as much as possible. Video Unlimited 4K will require a new component be added to some 4K Ultra HD TVs. The result of this replacement will be compatibility with the new FMP-X1 4K Ultra HD Media Player and Video Unlimited 4K network video service and safeguard access to the content. To ensure the activation will be conducted smoothly, a Sony-authorized service technician will need to access the TV. We hope this helps - please let us know if you have further concerns/questions.
Written by a customer while visiting sony.com
Customer Rating
1
This product does not work
on January 17, 2014
Posted by: afmodb
this product does not seem to be working at all. I spent over 7 hrs with tech support over the phone. I bought 2 new routers, new HDMI cables, new power line adapters, and new cat 5 cables, and I am still at the same screen of death in which my tv cannot connect to player. Total disappointment. This product was not release ready. Did not expect this from Sony.
Response from sony.comBy Katie, Sony Electronics, January 22, 2014
Hi there! I am so sorry that you're experiencing difficulties with your new 4K media server. Most customers are loving the server! After you speak with Tech Support, please make sure you return it for a new one. Thank you for your feedback!
Written by a customer while visiting sony.com
Customer Rating
1
Will not work out of box with new 55 or 65 4k tv
on July 6, 2013
Posted by: Air360
Sony needs to place a disclaimer on this product that it will not work out of box and you need to have a tech come to your house to replace something on the new xbr 4k series TVs. Completely incompatible and when I tried to hook up to my new denon 4k receiver it blew out one of my Hdmi connections on the back. I was excited to try finally true 4k content and now I have to wait two weeks to see if it will work. Just a warning for all who want to buy this for your 65-55 xbr 900s 4k TVs .
What's great about it: If it works finally 4 k content
What's not so great: Won't work until tech comes to house to install
No, I would not recommend this to a friend.
Response from sony.comBy Katie, Sony Electronics, July 12, 2013
Thank you for reviewing the media server. Select units of Sony’s XBR-55/65X900A, 4K Ultra HD TVs will require the free in-home evaluation and activation visit from an authorized technician to ensure compatibly between the TV and FMP-X1. Owners are encouraged to visit www.4kactivation.com to check if they have one of the qualifying TVs.
As for your note regarding the disclaimer on the box, we do indicate on the packaging that the FMP-X1 is made exclusively for select Sony 4K Ultra HD TVs and ask that customers confirm compatibility at www.4kactivation.com .
Sorry to hear about your receiver, there is a sticker placed on the rear of the 4K Ultra HD Media Player that indicates specific HDMI outputs for Video and one for Audio.
As for your note regarding the disclaimer on the box, we do indicate on the packaging that the FMP-X1 is made exclusively for select Sony 4K Ultra HD TVs and ask that customers confirm compatibility at www.4kactivation.com .
Sorry to hear about your receiver, there is a sticker placed on the rear of the 4K Ultra HD Media Player that indicates specific HDMI outputs for Video and one for Audio.
Written by a customer while visiting sony.com
Customer Rating
5
Excellent 4K content
on August 21, 2013
Posted by: David1269
Its great to have this media player to take full advantage of my Sony 4K XBR television capabilities. I am truly looking forward to the 4K Video Unlimited service that will be coming in the future.
Written by a customer while visiting sony.com
Posted by: Skull
Verified Purchase:Yes
If you want to buy 4K videos/movies this is the device for you.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
3
Needs to mature
on January 15, 2014
Posted by: NotDeadYet
4K content looks great if you're willing to watch the download progress bar for 3.5 hrs. (depending on your Mbps), since an update is needed to allow Input change while downloading.
Sony Product Support, please find a resolution for all of our sanity.
Written by a customer while visiting sony.com
Customer Rating
1
Disappointing specifications and technology.
on August 10, 2014
Posted by: Dickk
I am depressed to see that your high end media player does not support high end interfaces like E-sata, USB 3.0, and Gigabit ethernet. I am also depressed by reviews that indicate users are suffering because your 4K servers are so not capable of high speed media transfer rates even when the users have very high speed ISP connections.
I am purchasing a 4K 3d XBR television but Sony is dropping the ball on this product. As a very experienced electrical engineer, I know that the added cost is not that significant. Please go back and do it right soon.
Response from sony.comBy Beatriz, Sony Support, September 17, 2014
Good day and thank you for the comment. We are happy to forward your feedback onto the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thanks again and have a wonderful day.
Written by a customer while visiting sony.com